CGS Fall Customer Newsletter

Business Process Outsourcing (BPO)
In the News: CGS Listed as a Major BPO Provider in the Gartner CRM Vendor Guide, 2017.  This is the second consecutive year CGS’s Latin America and North America regions were named in the CRM Vendor Guide. CEO Phil Friedman stated, “We believe being listed once again in the Gartner Guide, among some of the largest customer relationship management providers around the world, speaks to our growth and commitment to BPO services.” Read more here!
In the News: CGS Listed in the Gartner Reports: Evaluate Offshore/Nearshore Countries for Outsourcing, Shared Services and Captives in EMEA and the Americas, 2017. Gartner listed CGS in two research reports reviewing the growth of IT services in the EMEA region and the Americas, respectively. The researchers analyzed labor shortages, costs and geopolitical concerns with the aim to help sourcing and vendor managers choose the region that can best meet their requirements for IT and business process services. CGS was listed for our growth in the U.S., Chile and Romania.
Have you heard? CGS received ISO 9001:2015 certification in September. CGS earned ISO 9001:2015 certification in its U.S. and Chile facilities for our Contact Center Support; Technical Helpdesk, Customer Care Support, Telesales; Business Process Outsourcing; Software development and maintenance; Software training and testing; and Infrastructure services.  Read more here! 
In the News: CGS Opens New Metro Atlanta Location in Gwinnett. CGS announced the opening of a new office in the City of Peachtree Corners, Gwinnett County, metro Atlanta, Georgia. CGS has been in Atlanta for more than ten years, but due to expansion, we outgrew our previous facilities.  Read more here!  
Technology Outsourcing
Webinar: We're Launching Something New. We Want You to Be Part of It. On Wednesday, November 1st at 1:00 pm EDT, 10:00 am PDT. Join us as we launch our new Cybersecurity Services practice. We are bringing together our security experts in an informal web event to discuss protecting company assets from pirates, ransomware, malicious threats and to answer your questions. Register here!
Save-the-date: Oct. 19th, Cybersecurity Services Launch Celebration at the Clocktower in the New York EDITION Hotel. CGS customers in the New York City area are invited to join us on October 19th as we celebrate the launch of our new Cybersecurity Services practice. We are bringing together our security experts in an informal, intimate setting to discuss how you can protect your company's assets from pirates, ransomware and malicious threats. RSVP here!
Featured article: “Is Your Retail IT Infrastructure Ready for VR?” by Mike Brandi, Vice President, Technology Solutions, CGS appeared in Apparel Magazine in August. Brandi advises how companies can benefit from virtual reality, and how they can prepare their IT structures and resources to embrace VR to stay competitive. Read the article here.
Enterprise Learning
On-demand webinar: It’s Time to Embrace the Digital Revolution. In September, CGS sponsored and participated in this Human Capital Institute (HCI) webinar. Doug Stephen, SVP of Learning, CGS, was joined on the panel by Lori Niles-Hofmann, Director of Digital Learning at Scotia Bank and Jeff Gothelf, organizational designer, coach and author of two books about adopting agile strategies in the workplace. They provide best practice methods and practical tips for how companies can transform their approach to changing business outcomes using real-life case studies and lessons from their experience. Access the webinar here!
Save-the-date: Nov. 16th and 17th in Las Vegas, Workforce Learning & Development 2017: Train. Retain. Excel. Micah White, Director of Research & Development, CGS Enterprise Learning will talk about “Smartphone Cinema” on Friday, November 17, 2017, from 1:35 PM to 2:35 PM EST. White will discuss how to design criteria for adapting training content for mobile learning, and he’ll give examples of cost-effective tools for developing video-based training for mobile devices. Register here!
In case you missed it… Here’s a round-up of our top 3 performing blog posts of the quarter!
1. 10 Influencers Weigh In on the Future of Learning: 10 Learning and Development influencers and experts share their thoughts on the future of learning to help you stay on top of trends and developments in the space.
2. Why Learning is Key to New Revenue and Managing Risk: L&D has the unparalleled potential to drive future revenue streams while mitigating risk, which is the ultimate one-two punch for business leaders and stakeholders.
3. Choosing the Best Learning Solutions Provider:  How to choose the best learning solutions provider, and how CGS stays on top of trends to offer our clients the best value. 
Save-the-date: Oct 26th, Exclusive Omnichannel Fashion Business Leaders' Breakfast in Los Angeles at the Omni Los Angeles Hotel. CGS and Mann Publications are hosting a complimentary business breakfast and panel discussion with leading industry experts to discuss their winning formulas for inventory fulfillment strategies and best practices in today's complex omnichannel landscape. Register here!
Save-the-date: Oct 24th, BlueCherry Linkup at the Microsoft Technology Center in Los Angeles. Registration Deadline: Oct. 17th. The BlueCherry LinkUp is a complimentary half-day event hosted by CGS for all current customers to learn from their peers and participate in educational sessions on current and new BlueCherry modules and best practices. Over 100 people attended the NYC event. Register here!
Save-the-date: Mar 11-14, INSIGHT 2018 at the Venetian in Las Vegas. The CGS INSIGHT User conference is when all of us come together – customer, product, executive, industry leaders – to discuss challenges impacting the industry and our roles in driving continued success. INSIGHT gives CGS customers the chance to connect with peers and industry experts from 300+ of the apparel, fashion, and retail industry’s most well-known and innovative companies. Early bird rate of $999 is available until 12/1. Register early and save!
On-demand webinar: See how BlueCherry Omnichannel Business Integration Can Automate Your End-to-End Supply Chain. Paul Chen, the BlueCherry Director of Business Integration, provides insights and best practices for retail companies that are expanding into new channels, i.e., wholesale, retail and eCommerce. Access the webinar here!
New BlueCherry LinkedIn user group. Join the new BlueCherry user’s group on LinkedIn to network with your peers, learn about new modules and features, to get a heads-up on upcoming training sessions and webinars, share best practices, and get answers from our community of over 500 customers. This group replaces the legacy BlueCherry LinkedIn group so that we can engage with and grow the community. Join here!
As of Q1 of 2018, CGS will utilize ServiceNow, a global IT Service Management software provider, as its customer portal for case and request tracking for all Application Solutions Division customers. The launch of this Service Management solution will enable CGS to deliver a more flexible and service-oriented experience for our customers. We are excited to invest in this quality service to create one superior standard for processes and tools. Some of the benefits to utilizing ServiceNow will be increased transparency, visibility and communication, as well as a more modernized experience for our customers. We look forward to sharing more news in the coming weeks on this initiative. If you have any immediate questions, please contact us at
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