Find out how key decision makers evaluate and choose potential outsourcing partners. We asked CIOs, CFOs and other decision makers who are considering outsourcing call center services:

• How they research and select the right partner for their program?
• What are their program goals?
• Where they're looking to go next?

Check out our interesting findings in this survey infographic: 

CGS's Business Process Outsourcing group powers clients' fundamental employee, partner and customer relationships, with services ranging from tech support and help desk, to channel enablement and customer care, to legal and F&A.