How Contact Centers Leaders Are Responding to Continued Pandemic Uncertainty

For the seventh year, CGS surveyed nearly 200 business leaders and decision makers representing IT, operations, finance and customer service departments across 25 industries. We asked about labor challenges and the long-term influence of Work from Home trends, how that affects outsourcing decisions and technology investments, as well as their goals moving into 2022.

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How contact center leaders are responding to continued pandemic uncertainty

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