When it comes to providing a superior customer experience, retail and hospitality companies and brands have found that empowering their employees with new technologies has lead to increased customer satisfaction. Ensuring their employees have the knowledge and support to properly utilize these new technologies is absolutely critical for success.
Customer experience has gone far beyond customer service and, in a digital economy where customers are increasingly digital, social and mobile, companies and brands must be on top of trends and understand clearly how to use new technologies as they emerge. Companies and brands also need to have a plan in place for how to collect and use customer data and metrics. Customers expect a seamless, personalized, real-time experience that at once must be secure, convenient and delightful. Though customer experience and the relevant technologies sometimes seem to evolve at a dizzying pace, there are ways to keep up and stay ahead of the curve.
In this infographic, we explore how to provide an exceptional customer experience for today's retail and hospitality consumers by empowering agents and associates to utilize modern technologies.