Robot representative of chatbots in customer service
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In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

Colorful closet filled with clothes
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Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –

A person using a chatbot for their customer service channel
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In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do

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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

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  • Reports & ebooks

When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose

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  • Reports & ebooks

When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new

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  • Reports & ebooks

While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new

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  • Reports & ebooks

In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for

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Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants

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Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.

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A successful Channel Partner Enablement program requires providing your partners with the right content, proper training and necessary

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In 2018, Channel is evolving. Are you ready for the changes and trends you will encounter? Challenges can be turned into opportunities