• Reports & ebooks

Rethinking learning and development (L&D) programs for this new era can go a long way toward future-proofing companies. In 2021 and

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Apparel and Fashion companies look to rebuild and return stronger after a tumultuous year

We recently surveyed ~100 business leaders and

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SURVEY REVEALS CHALLENGES: MOVING CONTACT CENTERS TO WORK FROM HOMES AND CHANGING CONSUMER BEHAVIORS AMID STAY-AT-HOME ORDERS

For the

Augmented Reality is a Key to Recovery in IT
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Executives are beginning to build an appetite for augmented reality (AR) as a tool to reduce costs, decrease training and onboard times,

Innovating post pandemic with AR
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Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Business Continuity with AR for Service Technicians
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CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
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The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and

Reconsidering BPO Services in Response to Covid-19
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The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

Top 5 Apparel & Textile Manufacturing Countries
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Due to geopolitical turnmoil, COVID-19 and shifting priorities, fashion & apparel companies are looking at new sourcing
Report: Learning from Disruption in 2020
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In 2015, we released a report titled How to Thrive in the Face of Disruption: Why High Performing Companies Use Learning and Development

2020 Channels and Alliances Predictions
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This IDC Market Perspective provides IDC’s top predictions for market and technology forces that will shape IT channels and alliances in

Ecommerce report
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Survey Reveals Loyalty Programs & Communication Essential to Retail Success CGS sponsored Dynata to survey 1,000 consumers across the

Benefits for outsourcing telesales and telemarketing with CGS
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Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

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Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

The Top Trend for Fashion Brands and Retailers in 2019
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Managing Disruption to Fuel Growth

In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market

Creating an RFP for Fashion Apparel and Footwear PLM Project
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Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have