• Whitepapers

The drivers to remain competitive have shifted from traditional BPO strategies centered on labor arbitrage to those that focus on business

  • Reports & ebooks

Corporate call center executives know better than anyone that their facilities and staff are on the front line when a business problem

  • Reports & ebooks

Download the 2020 BPO Trends Report

As the Business Process Outsourcing (BPO) industry matures, the number of companies opting for

  • Reports & ebooks

DIGITAL DISRUPTION

The rapid rise of Internet andmobile sales is forever changing theway companies and suppliers deliver products

  • Reports & ebooks

Managing and supporting the IT needs of a business is becoming more complex every day. Technology is changing rapidly, and the rate of

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  • Reports & ebooks
Cost of Labor Equation Redefined

According toDeloitte’s 2016Global Outsourcing Survey1 there is a growing trend among organizations to