Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that
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Apparel Shop Floor is a win for General Sportswear
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¿Cómo mantener el enfoque en la calidad de servicio, alineando los objetivos del cliente de un contact center con los indicadores de
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When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
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When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
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While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
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In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
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Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
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Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
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Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
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Award Winning Enterprise Learning Solutions for Media Telecommunications Companies
In the telecommunications
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Mondetta
Achieving the Data Visibility that
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Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.