Industry Resources by CGS
  • Infographics

In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

  • Reports & ebooks

Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

  • Reports & ebooks

Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

  • Reports & ebooks
Managing Disruption to Fuel Growth

In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market

  • Webinars & Events

As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge

  • Infographics

We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

  • Infographics

We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do

  • Reports & ebooks

Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have

  • Infographics

Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

  • Infographics

In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

  • Reports & ebooks
CGS 2018 ERP Report
  • Reports & ebooks
Apparel Shop Floor is a win for General Sportswear
  • Infographics
  • Reports & ebooks

When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose

  • Infographics
  • Reports & ebooks

When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new

  • Infographics
  • Reports & ebooks

While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new