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Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have

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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

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CGS 2018 ERP Report
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Apparel Shop Floor is a win for General Sportswear
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¿Cómo mantener el enfoque en la calidad de servicio, alineando los objetivos del cliente de un contact center con los indicadores de

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When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose

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When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new

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While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new

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In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for

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Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants

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Why CGS places extreme importance on its security ecosystem

The breach of personal information from Facebook by Cambridge Analytica

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Why CGS places extreme importance on its security ecosystem

The breach of personal information from Facebook by Cambridge Analytica

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Award Winning Enterprise Learning Solutions for Media Telecommunications Companies
 
In the telecommunications
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  Mondetta
Achieving the Data Visibility that
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Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.