¿Cómo mantener el enfoque en la calidad de servicio, alineando los objetivos del cliente de un contact center con los indicadores de
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When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
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When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
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While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
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In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
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Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
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Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
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Award Winning Enterprise Learning Solutions for Media Telecommunications Companies
In the telecommunications
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Mondetta
Achieving the Data Visibility that
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Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.
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A successful Channel Partner Enablement program requires providing your partners with the right content, proper training and necessary
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In 2018, Channel is evolving. Are you ready for the changes and trends you will encounter? Challenges can be turned into opportunities
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Change, change, and more change to come. This is the overwhelming theme of our fourth annual Learning Trends report. We surveyed hundreds
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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations
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In a CGS 2018 Retail Survey of more than 1,500 U.S. individuals, found that despite the spike in online shopping, in-store buying and