There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work
Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was
The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer
Prior to the pandemic, we asked over 200 Learning & Development (L&D) leaders what their priorities were going into 2020. In this
For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic
In this webinar, Guest Speaker Jay McBain, Principal Analyst – Channels, Partnerships & Alliances at Forrester
In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19
CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK® Matrix 2020.
“CGS Learning service capabilities are
CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit.
CGS surveyed more than 2,000 individuals (ages 18-65+) from the U.S. and U.K. on how sustainable products and business practices are
In today’s fast-paced fashion, apparel and retail sector, consumers demand a seamless shopping experience across all channels.
In a digital-first world, the 7,000+ CGS specialists on the frontline are more important than ever. We invest in best-in-class contact
