In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –
As if digital transformation hasn’t made a big enough bang, today's employees must acquire appropriate skills to solve problems,
In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI
In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market
As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge
We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed
We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do
Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that
