Ongoing Impact of Covid-19 on Contact Center Support Services
  • Infographics

There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work

ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
  • Infographics

Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

Reconsidering BPO Services in Response to Covid-19
  • Reports & ebooks

The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

Learning and development trends during COVID-19
  • Infographics

Prior to the pandemic, we asked over 200 Learning & Development (L&D) leaders what their priorities were going into 2020. In this

State of field operations with COVID-19 infographic
  • Infographics

For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Planning for a New Normal in Channel - 12 Predictions to Transform the Playbook
  • Webinars & Events
RECORDED: September 16

In this webinar, Guest Speaker Jay McBain, Principal Analyst – Channels, Partnerships & Alliances at Forrester

Field services during the pandemic poll
  • Infographics

In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19

CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK Matrix 2020
  • Reports & ebooks

CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK® Matrix 2020.

“CGS Learning service capabilities are

Supporting healthcare through ar technology, customer support and enterprise learning
  • Webinars & Events

CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit. 

CGS 2020 Retail and Sustainability Survey
  • Infographics

CGS surveyed more than 2,000 individuals (ages 18-65+) from the U.S. and U.K. on how sustainable products and business practices are

BlueCherry API Data Sheet
  • Datasheets

In today’s fast-paced fashion, apparel and retail sector, consumers demand a seamless shopping experience across all channels.

  • Datasheets

In a digital-first world, the 7,000+ CGS specialists on the frontline are more important than ever. We invest in best-in-class contact