AR and Mixed Reality in Business: How to Get Started
  • Webinars & Events

Embarking on a journey to develop or commission a custom AR product may seem daunting at first, but there’s a well-established path to

2020 Deskless Workforce Learning and Development Satisfaction Survey Infographic
  • Infographics

During this COVID-19 pandemic, there has been a lot of discussion around the move to a remote workforce. Prior to the pandemic, Google

Leveraging Augmented Reality to Enhance Training, Improve Service Outcomes, and Boost Frontline Worker Collaboration
  • Reports & ebooks
Leveraging Augmented Reality for Digital Transformation in Business & Large Enterprises

The pace of digital transformation for

Forecast 2021: Plan for Normalcy but Prepare for Disruption
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In this discussion, executives from McDonald’s, Toshiba Global Commerce Solutions and CGS Enterprise Learning will share how they pivoted

Learning Technology Consulting Solutions Case Study: McDonald’s Global Learning & Development
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Digital Transformation at Scale 

When McDonald's global learning and development team ran into a technical issue that would have disabled

Innovating post pandemic with AR
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Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Augmented reality for global enterprises
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Toshiba Global Commerce Solutions (TCGS), a subsidiary of Toshiba TEC Corporation with over 2,000 employees, offers comprehensive POS

Business Continuity with AR for Service Technicians
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CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
  • Reports & ebooks

The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and

  • Datasheets

Retail is in a constant state of change. From product creation to the point of sale, global supply chains demand greater collaboration and

Ongoing Impact of Covid-19 on Contact Center Support Services
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There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work

ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
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Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

Reconsidering BPO Services in Response to Covid-19
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The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

Learning and development trends during COVID-19
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Prior to the pandemic, we asked over 200 Learning & Development (L&D) leaders what their priorities were going into 2020. In this

State of field operations with COVID-19 infographic
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For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Planning for a New Normal in Channel - 12 Predictions to Transform the Playbook
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RECORDED: September 16

In this webinar, Guest Speaker Jay McBain, Principal Analyst – Channels, Partnerships & Alliances at Forrester