Robot representative of chatbots in customer service
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In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

Colorful closet filled with clothes
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Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –

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As if digital transformation hasn’t made a big enough bang, today's employees must acquire appropriate skills to solve problems,

A person using a chatbot for their customer service channel
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In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

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Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

The Top Trend for Fashion Brands and Retailers in 2019
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Managing Disruption to Fuel Growth

In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market

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As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge

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We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do

Creating an RFP for Fashion Apparel and Footwear PLM Project
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Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have

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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

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CGS 2018 ERP Report