Robot representative of chatbots in customer service
  • Infographics

In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

Colorful closet filled with clothes
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Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –

  • Webinars & Events

As if digital transformation hasn’t made a big enough bang, today's employees must acquire appropriate skills to solve problems,

A person using a chatbot for their customer service channel
  • Infographics

In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

  • Reports & ebooks

Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

The Top Trend for Fashion Brands and Retailers in 2019
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Managing Disruption to Fuel Growth

In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market

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As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge

  • Infographics

We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do

Creating an RFP for Fashion Apparel and Footwear PLM Project
  • Reports & ebooks

Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have

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Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

  • Reports & ebooks
CGS 2018 ERP Report