Reimagining Learning for Rapid Response
  • Webinars & Events

A new era of disruption, social distancing and digital transformation has ushered in major change for employees, employers and businesses

Best practices for virtual instructor lead training
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We’ve squarely transitioned to the Information Age, where technology makes remote training practical, affordable and sometimes the only

Learning and training in disruptive times
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The steps that organizations take today to prepare for what lies ahead will determine how quickly their workforce and operations can ramp

Customer Service in Crisis 2020 Survey Infographic
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Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they

2020 Channels and Alliances Predictions
  • Reports & ebooks

This IDC Market Perspective provides IDC’s top predictions for market and technology forces that will shape IT channels and alliances in

Strategic planning for operations infographic
  • Infographics

The push towards a more automated and AI-driven future is rapidly changing many industries. As a result, there is currently a dramatic

Ecommerce report
  • Reports & ebooks

Survey Reveals Loyalty Programs & Communication Essential to Retail Success CGS sponsored Dynata to survey 1,000 consumers across the

State of IT Training infographic
  • Infographics

The world is currently experiencing its fourth industrial revolution. Industry 4.0 will involve a move towards automation, “smart cities

Channel Partner Sales Strategy 2020
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In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
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Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

2020 L&D Trends Report
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We led this research of over 200 learning and development (L

Top 5 Strategic Goals for Outsourcing in 2020
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In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

State of ERP for Fashion and Apparel 2020
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In the 2020 edition of the CGS SUPPLY CHAIN TRENDS AND TECHNOLOGY report, we surveyed 85+ apparel and fashion industry leaders responsible

State of PLM for Fashion and Apparel 2020
  • Infographics

In the 2020 edition of the CGS SUPPLY CHAIN TRENDS & TECHNOLOGY report, we surveyed 100+ apparel and fashion industry leaders

Benefits for outsourcing telesales and telemarketing with CGS
  • Reports & ebooks

Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an