Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an
Our 2020 Emerging Workplace Learning Trends Survey results reveal that in the midst of digital transformations and the adoption of new
We polled business leaders tasked with budgeting learning and development initiatives on how they are planning to navigate change in 2020
Nearly 100 respondents in the Retail and Consumer Goods industries including distribution, IT, management, manufacturing, production,
In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –
As if digital transformation hasn’t made a big enough bang, today's employees must acquire appropriate skills to solve problems,
In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI
In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market
As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge
We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed
