A Partnership That Provides Customer Support on a Global Scale

Challenge/Opportunity: Creating a better interface for customers from different countries and cultures.

CGS provided:

  • A uniform, 24/7 and scalable customer support function
  • Improved service agreement levels
  • Effective cost management and cost predictability

 “Our customers’ success is our success. Without their success we are not successful. And I think when we look at it from that perspective, I see CGS looking at us that way.”

Businesses with a global scope need a seamless customer support platform that is agile, cost effective and responsive in all areas of its operations.

When product content management company 1WorldSync needed to integrate several of its customer support organizations located across the globe, they turned to CGS and found a partner whose core competency is customer service.

Over the past year, this partnership has allowed 1WorldSync to make great progress in integrating its customer support platform for its 23,000 customers worldwide.

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