Case study: CGS drives customer success with Rollout of New Product training

In today's environment, change is the only constant. In this video, we share how we helped a top telecom company's learning and development team:

  1. Put together a culture change program for sister companies
  2. Serve the needs of employees across languages and geographies
  3. Track and update hundreds of existing learning assets
  4. Roll out and train new customer service technology in under 4 months

This was no easy task. Listen in as our project managers share how they supercharged processes to support over 20,000 employees through a major company and technology change.

CGS Learning delivers solutions to support:

MERGERS + ACQUISITIONS: Using a blended learning approach, a customized learning experience was designed to address the critical components of our client's M&A lifecycle.

A NEW LEARNING STRATEGY: Working as a partner and using best practice to guide the process, we selected an ideal combination of training options to achieve specific outcomes.

MOTIVATING SUPPORT STAFF: Securing the hearts and minds of your customer base through a major disruption is a high priority with a high return on investment. We focused on training to maintain loyalty.

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