In today's environment, change is the only constant. In this video, we share how we helped a top telecom company's learning and development team:
- Put together a culture change program for sister companies
- Serve the needs of employees across languages and geographies
- Track and update hundreds of existing learning assets
- Roll out and train new customer service technology in under 4 months
This was no easy task. Listen in as our project managers share how they supercharged processes to support over 20,000 employees through a major company and technology change.
CGS Learning delivers solutions to support:
MERGERS + ACQUISITIONS: Using a blended learning approach, a customized learning experience was designed to address the critical components of our client's M&A lifecycle.
A NEW LEARNING STRATEGY: Working as a partner and using best practice to guide the process, we selected an ideal combination of training options to achieve specific outcomes.
MOTIVATING SUPPORT STAFF: Securing the hearts and minds of your customer base through a major disruption is a high priority with a high return on investment. We focused on training to maintain loyalty.