Challenge / Opportunity
* Nearly 1,000 salons across 16 states meant an extremely high volume of customer service calls for the company
* Dedicated to offering top notch service for their clients, and their community of stylists, Ratner wanted to offer the best possible customer support
* The solution had to be cost effective and offer advice and help at an expert level that showed knowledge of Ratner’s systems and brand
“I was quite impressed by the specialist’s knowledge and ability to handle the situation. It really was the perfect call.” - Warren Ratner
Ratner Companies is the largest family-owned and operated chain of hair salons in the United States with nearly 1,000 salons in 16 states. Ratner Companies is dedicated to its people and the communities it serves. With close to 12,000 employed, stylists are at the heart and soul of Ratner Companies. Its vision is to be a company of happy people who WOW and delight clients in every interaction.