How Xylem Selected CGS as a BPO Partner

BlueCherry Data Platforms That Centralize Communications for Global Brand

Challenge/Opportunity: Integrating and streamlining multi-lingal units within one company

BlueCherry’s Customer Support Provided:

  • Centralized Data Reporting
  • Superior Customer Suppo

“CGS has always been there when we need them. They’ve always been there to fix whatever problems we encounter... CGS in one word would be global.”

Big brands require a data software infrastructure that can easily adapt to the needs of multilingual teams, particularly in a global setting.

Xylem, a company that creates water solutions using wastewater treatment, pumping and beverage dispensing among many other applications, needed an IT software solution that could effectively integrate and streamline its communications and offer reporting in a multilingual setting. Considering that many of Xylem’s systems are installed in developing countries, local employees needed to be able to access resources without having to learn a second language.

BlueCherry business solutions provided end-to-end integrative tools, including the dedicated 24/7 service desk for quick resolutions of problems that can occur all over the world. BlueCherry improved Xylem’s reporting and response time, leading to overall greater customer satisfaction.

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