Xylem

How Xylem Selected CGS as a BPO Partner

 

Data Platforms That Centralize Communications for a Global Brand

 

Challenge/Opportunity: Integrating and streamlining multilingual units within one company

Customer Support Provided:

* Centralized Data Reporting

* Superior Customer Support

* 24/7 Multilingual Service Desk Support

“CGS has always been there when we need them. They’ve always been there to fix whatever problems we encounter... CGS in one word would be global.”

Big brands require a data software infrastructure that can easily adapt to the needs of multilingual teams, particularly in a global setting.

Xylem, a company that creates water solutions using wastewater treatment, pumping and beverage dispensing among many other applications, needed an IT software solution that could effectively integrate and streamline its communications and offer reporting in a multilingual setting. Considering that many of Xylem’s systems are installed in developing countries, local employees needed to be able to access resources without having to learn a second language.

CGS BPO solutions provided end-to-end integrative tools which also included dedicated 24/7 service desk for quick resolutions of problems that can occur all over the world. BPO improved Xylem’s reporting and response time, leading to overall greater customer satisfaction.

 
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