Managed IT Services
Businesses of all sizes need to stay up to date on emerging threats and relevant technology innovations. Managed IT Services allow companies to receive a full suite of IT support when they need it most. By partnering with a managed services provider (MSP), you are on a level playing field with enterprise-level expertise and resources. Companies are able to subscribe to the services they need and scale up as their business grows.
On-Demand Expert Talent
Going it alone can mean that your team members are working on a variety of tasks, often learning as they go, but rarely having the chance to gain deep expertise in a specialty such as security. As a Managed IT Services provider, CGS has the resources and expertise to deliver the most complex IT service or project. We provide experts that understand your company, systems and business goals inside and out. This allows you to focus on your core business during the weekdays, relax on your evenings and weekends – all while reducing IT costs.
Advanced IT Monitoring and Maintenance Tools
Gaining insight into what is happening on a network is vital in the war against cybercriminals, hackers and malware of all types. It is a critical need of organizations everywhere. Companies also need tools to monitor, manage and provide real-time alerts on a vast array of devices and services. But buying and running a sophisticated program is far beyond the resources and capabilities of most companies.
Partnering with CGS puts some of the world’s most sophisticated software and processes within reach. CGS continually invests in tools and the right expertise to run them, to greatly increase efficiency and act as an additional line of defense against threats.
By relying on CGS Managed Services, companies have the assurance that no matter the time zone the CGS team will keep things running 24 x 7 x 365. This means that the professionals supporting you will respond in real time, at any hour of your day.
Not only can the CGS team conduct maintenance tasks during off hours, but we can draw insights from the performance of your network and take precautions against emerging risk. For example, if we detect a large increase in traffic on the network that may indicate an in-process cyberattack; our systems would alert our clients so that internal teams can take defensive action in real time.
Lower IT Support Costs
How can organizations lower IT support costs? It comes down to efficiency. Partnering with a specialized MSP that uses advanced tools, helps reduce the time to handle complex maintenance tasks while increasing the accuracy. The job requires fewer resources and, thus, costs less.
Understanding how the network is performing can also help prevent IT emergencies such as server failures. IT emergencies always cost more than taking preventative action.
Features & Benefits
Reporting and analytics via dashboards to identify and address issues, forecast CAPEX expenditures and prevent downtime
Proactive monitoring of desktops, servers and networks. Anticipate, alert, escalate and resolve before issues impact operations
Audit & Inventory
Gather information about software and hardware, licensing and warranty position and hardware end-of-life
Management of anti-virus and firewall activity and backup monitoring to ensure your systems are protected
Level 1-3, 24x7 support available with Help Desk and certified engineers
Highly Skilled Teams
Trained on all the latest tools to diagnose, troubleshoot and resolve issues and collaborate as an extension of your company
CGS named one of the 20 most powerful cloud companies
34% reduction in server issues over just 3 months
20 – 30% infrastructure cost savings achieved from RMM
“CGS is competitively priced. In terms of redundancy, they have two state-of-the-art facilities. They enabled me to eliminate infrastructure, which allowed me to reduce costs and operating expenses.”
CGS Recognized among 2017 Tech Elite Solution Providers by CRN®
Tech Elite 250 list recognizes IT solution providers with deep technical expertise and premier certifications
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category
CGS Recognized for Excellence in Managed IT Services
New York, NY – March 14, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that CRN®, a brand of
Webinars & Events
ICMI Contact Center Expo & Conference
CGS will attend the ICMI Contact Center Expo & Conference in Orlando, FL from May 22-25.
2017 XChange Conference
CGS is attending the largest, independent gathering of the IT channel’s premier solution providers and technology vendors at the 2017 XChange Conference in Orlando, FL from August 13-15
CGS Participates in and Sponsors IDG webinar on Remote Monitoring and Maintenance
Michael Brandi, Vice President, Technology Outsourcing, CGS, to join IDG editor on webinar panel