Leadership

The CGS leadership team is comprised of industry experts and veterans who embody the entrepreneurial spirit that has been our trademark for over 30 years.   

CGS's leaders have held instrumental roles in some of the most innovative start-up organizations to some of the most influential global corporations. As true entrepreneurs, our leaders have also pioneered some of the world's leading technologies and organizations including the first contact center in Romania.

Phil Friedman
President and CEO

Phil Friedman was born and raised in the former Soviet Union. After spending 12 years in numerous positions in the electronics industry, he immigrated to the United States and settled in...

Peter Kalotschke
Chief Financial Officer

Peter Kalotschke, who joined CGS in 2000 as controller, is the Chief Financial Officer. Mr. Kalotschke has global responsibility for the company’s finances and accounting, including...

Elena Filimonova
Senior Vice President, Global Marketing and Strategy

Elena Filimonova, who joined CGS in 2014, leads CGS’s global marketing organization. She is responsible for all activities related to conceptualizing and implementing go-to-market...

Jeffrey Friedman
Vice President, Strategic Initiatives

As Vice President of Strategic Initiatives, Jeffrey Friedman works closely with the CEO, President, CFO, SVP of Marketing and key leadership to identify, explore, evaluate and coordinate...

Carl S. Heringer
Senior Vice President and General Counsel

Carl Heringer joined CGS in January of 1998 and is the Vice President, General Counsel and Secretary. Mr. Heringer has overall responsibility for the legal and contractual matters in the...

Zandra Magarino
Senior Vice President, Human Resources

Zandra Magarino, SVP, Human Resources, joined CGS in 2018, bringing more than 15 years of human resources and global enterprise experience. At CGS, she provides strategic and tactical...

John Samuel
Senior Vice President, Global Chief Information Officer

John Samuel joined CGS as its Global Chief Information Officer in 2016. With more than 20 years of progressive technology operations experience, he leads CGS technology operations. He is...

Paul Magel
President, Business Applications and Technology Outsourcing Division

Paul Magel, who joined CGS in 1997, has over 25 years of experience in the information technology space. Leading the Application Solutions group at CGS, Mr. Magel oversees the company’s...

Michael Mills
Senior Vice President, Global Sales, Contact Center Division

Michael Mills leads the global contact center sales and solutions team in nurturing client relationships, developing and executing sales strategies, and successfully transitioning and...

Doug Stephen
SVP, Learning Division and Country Manager, CGS Canada

Doug Stephen, who joined CGS in 1998 and leads the enterprise Learning and Channel divisions, has more than 20 years’ of industry experience. He and his team created one of the first...

Vladimir Sterescu
Country Manager, CGS Romania; Senior Vice President, Call Center Solutions, EMEA

Vladimir Sterescu is responsible for leading CGS’s European business operations as well as maintaining and managing BPO vendors from Romania and Central and Eastern Europe. 

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Jithu Battu
Country Manager, CGS India

Jithendra “Jithu” Rao Battu is a business management professional with over two decades of experience in the global information technology industry. He is currently the Country Manager of...

Pablo Rossel Estay
Senior Vice President, Country Manager CGS Chile

Pablo Rossel Estay leads CGS's Chile contact center team in developing and executing sales strategies and leading the expansion of CGS in the LATAM market, as well as maintaining and...

Oded Shapira
Country Manager, Israel

Oded Shapira is the Country Manager of the CGS Israel office, responsible for leading its business operation. He is responsible for the development of the business and other contracts,...