Leadership

The CGS leadership team is comprised of industry experts and veterans who embody the entrepreneurial spirit that has been our trademark for over 30 years.   

CGS's leaders have held instrumental roles in some of the most innovative start-up organizations to some of the most influential global corporations. As true entrepreneurs, our leaders have also pioneered some of the world's leading technologies and organizations including the first contact center in Romania.

Phil Friedman
President and CEO
Phil Friedman

Phil Friedman was born and raised in the former Soviet Union. After spending 12 years in numerous positions in the electronics industry, he immigrated to the U.S. and settled...

Jithu Battu
Senior Vice President, Country Manager, CGS India
Jithendra “Jithu” Rao Battu

Jithendra “Jithu” Rao Battu is a business management professional with over two decades of experience in the global information technology industry. Promoted to...

Iulia Mihaela Coapsi
Vice President Manufacturing Systems
Iulia Mihaela Coapsi

Iulia Mihaela Coapsi joined CGS in August 2020 as Vice President Manufacturing Systems. With over 25 years’ experience in Apparel Fashion Industry and specialized in...

Pablo Rossel Estay
Senior Vice President, Country Manager CGS Chile
Pablo Rossel Estay

Pablo Rossel Estay leads CGS's Chile contact center team in developing and executing sales strategies and leading the expansion of CGS in the LATAM market, as well as...

Gregory Fourel
Chief Financial Officer & Senior Vice President
Gregory Fourel

Gregory joined CGS in November 2021 as Chief Financial Officer and Senior Vice President, with responsibilities for the company’s global finances and accounting, financial...

Jeffrey Friedman
Vice President, Strategic Initiatives
Jeffrey Friedman

As Vice President of Strategic Initiatives, Jeffrey Friedman works closely with the CEO, President, CFO, SVP of Marketing and key leadership to identify, explore, evaluate...

Cathy Jooste
President, Business Process and Customer Care Outsourcing
Cathrine (Cathy) Jooste

Cathrine (Cathy) Jooste joined CGS in May 2023 as President for the company’s Business Process and Customer Care Outsourcing Division. With over 25 years of...

Paul Magel
President, Business Applications and Technology Outsourcing Division
Paul Magel

Paul Magel, who joined CGS in 1997, has more than three decades of experience in the information technology space. Leading the Application Solutions division at CGS, Mr. Magel...

Tony Mather
Managing Director, CGS UK, Ltd.
Tony Mather

Tony Mather joined CGS in October 2019 to lead the newly-formed CGS UK, Ltd. Business, as Managing Director. In this role, Mr. Mather is focused on scaling the company’s UK...

Michael Mills
Senior Vice President, Global Sales, Contact Center Division
Michael Mills

Michael Mills leads the global contact center sales and solutions team in nurturing client relationships, developing and executing sales strategies, and successfully...

Natalya Monosova
Vice President of Customer Support
Natalya Monosova

Natalya Monosova has more than 25 years of IT experience, of which 19 years she worked at CGS. Natalya leads and oversees the daily operations of BlueCherry and VisualNext...

Sam Netzer
Country Manager, Israel
Sam Netzer

Sam Netzer is Country Manager at CGS Israel, a subsidiary of global CGS, Inc. based in New York City. As country manager, he is responsible for leading the business process...

David Ottensoser
Senior Vice President and General Counsel
David Ottensoser

David Ottensoser joined CGS in November of 2021 as Senior Vice President and General Counsel.  In this role, David has overall responsibility for the global legal matters...

Savio Rebelo
Senior Vice President, Human Resources
Savio Rebelo

Savio Rebelo, SVP, Human Resources, who joined CGS in 2019, has more than 15 years of human resources experience. At CGS, Savio is responsible for the worldwide Human...

Deborah Rose
Vice President Solutions
Deborah Rose

Deborah works with companies and their teams to apply her industry knowledge and expertise to help them achieve strategic objectives by leveraging technology to drive the...

John Samuel
Executive Vice President
John Samuel

John Samuel, who joined CGS as its Global Chief Information Officer in 2016, was promoted to Executive VP in 2018, leading the company’s digital transformation to support its...

Doug Stephen
President, Enterprise Learning Division
Doug Stephen

Doug Stephen, who joined CGS in 1998 and leads the enterprise Learning, Channel and TeamworkAR™ divisions, has more than 20 years of industry experience. He was promoted to...

Vladimir Sterescu
Country Manager, CGS Romania; Senior Vice President, Call Center Solutions, EMEA
Vladimir Sterescu

Vladimir Sterescu is responsible for leading CGS’s European business operations as well as maintaining and managing BPO vendors from Romania and Central and Eastern...

Mark D. Tullio
Vice President and CMO
Mark Tullio

Mark Tullio joined CGS in 2021 as Vice President and Chief Marketing Officer. With more than 20 years of progressive marketing experience, he leads the global CGS Marketing...