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Contact Us

Giving Back with Gratitude: CGS India Honored for CSR Efforts

CGS

CGS India was honored by the Indian Red Cross for its CSR impact in education, healthcare, and community service—one of only 15 firms selected from 500+.

By Jithu R Battu, SVP & Country Head, CGS India May 16, 2025
CGS Blog Image

Changing the Way the World Trains: CGS Immersive’s MR Breakthrough Gets Meta Spotlight

CGS

CGS Immersive, a Meta Premier Partner, was recently featured on the official Meta Developer Blog, recognized for our innovative use of Meta’s Passthrough Camera API, machine learning, and...

By from CGS Immersive May 07, 2025
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Circular Fashion in Action: Turning Compliance into Competitive Edge

Applications

In his latest Bluecherry thought leadership piece, ESG product manager Chris Jones explores how circular fashion is evolving from a regulatory requirement into a powerful competitive...

By Chris Jones, ESG Product Manager May 05, 2025
BPO benefits of outsourcing

8 Reasons to Outsource Your Call Center & Elevate Customer Support

Outsourcing

As businesses grow, so does the demand for customer service. While some companies build internal support teams, many turn to call center outsourcing to scale efficiently.

May 02, 2025
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Outsourcing

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.

By Samir Alam April 30, 2025
How to effectively Manage high call volume

How to Effectively Manage High Call Volume

Outsourcing

When business increases, call volumes follow.

April 28, 2025
Signs its time to change your BPO provider

10 Signs You Should Consider Changing Your Contact Center Provider

Outsourcing

In contemporary commerce's dynamic arena, call centers are pivotal touch points that can define customer experiences.

April 23, 2025
What is BPO thumbnail

What Is Business Process Outsourcing (BPO) and How Does It Work?

Outsourcing / Call Center / Tech Outsourcing

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.

April 21, 2025
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Why Innovation and AI Governance is Your Next Competitive Edge

CGS

In this thought leadership piece, John Samuel outlines why establishing strong innovation and AI governance is now a business imperative, not a bureaucratic burden. John shares a clear,...

By by John Samuel, Global Chief Operating Officer April 17, 2025
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