Increase Sell-Through and Inventory Turns with Integrated Planning - Learn more

As the sharing economy continues to grow, numerous brands and retailers are following the lead by offering rental subscription services. 

Sometimes irate, sometimes adorable, sometimes sentimental, and at other times, rib-ticklingly funny. If you spent time in customer service, chances are you met all of the above customer...

When asked what comes to mind when thinking about artificial intelligence-driven (AI) customer service, 13 percent of consumers say it is ‘maddening’; code word for frustrating. 38 percent...

Can you imagine a modern, global business ecosystem without BPOs? It would be one with practically no 24*7*365 customer service, no round-the-clock IT support, and no cost-effective way to...