Michael Mills, Senior VP, Global Contact Center Sales and Solutions, to present session on omni-channel customer experience
New York, NY – February 24, 2016 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that Michael Mills, senior vice president, Global Contact Center Sales and Solutions, CGS, will be speaking at the Contact Center Executive Exchange, taking place in Rockwall, Texas, March 13-15.
Hosted by the International Quality and Productivity Center (IQPC), the third annual Contact Center Executive Exchange will bring together industry leaders in customer care and experience to share real experiences and strategies to move beyond traditional service. This year’s event will focus on the latest thinking and best practices for positioning the contact center as a strategic customer experience asset.
At the event, CGS’s Michael Mills will present a session titled, “Are You Ready for an Omni-Channel Customer Experience? What Are the Key Fundamental Steps to Building a Solid Strategy?” At this session, taking place at noon CT on Monday, March 14, he will discuss the benefits of implementing an omni-channel support model and share best practices for overcoming challenges that could hinder a customer’s omni-channel success.
“The IQPC Contact Center Executive Exchange offers the perfect setting for addressing customer care and experience trends, challenges and best-practice initiatives. It’s an honor to speak among the customer care champions at the conference and share insight from CGS’s extensive experience in business process outsourcing,” said Mills. “During my session, I will share first-hand accounts and offer insight with implementing omni-channel support models, enabling attendees to take away best practices for ensuring successful customer service interactions through any channel.”
With a base of more than 7,000 multilingual, dedicated call center agents located throughout North America, Europe, South America and the Middle East, CGS currently supports many of the world's industry-leading brands. The company’s innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.