Pablo Rossel Estay leads CGS's Chile contact center team in developing and executing sales strategies and leading the expansion of CGS in the LATAM market, as well as maintaining and managing BPO contact center solutions for the Latin America market. Having joined CGS in 2015, Mr. Rossel has more than 10 years’ experience in Call Center business.
Prior to joining CGS, he was General Manager of Mas Cerca Contact Center, which was acquired by CGS in 2015. While at the helm, he established Mas Cerca as one of the largest BPO organizations in South America. Before that, Mr. Rossel was an executive at LAN Airlines Cargo, where he was part of Operations in Cargo Service for LATAM and Chile Pacific Market.
Mr. Rossel has an MBA from Universidad Adolfo Ibañez, and is a graduate of Mayor University.