Michael Mills is Senior Vice President of Global Contact Center Sales and Solutions. In this role, he leads the global sales and solutions team in the fostering and development of client relationships, the development and implementation of sales strategies, the design and implementation of global and domestic contact center solutions, and the growth of revenue and profitability in the BPO and contact center outsourcing division. Prior to joining CGS, he had very successful tenures at both the IBM Corporation (14 years) and at Northrop Grumman (10 years); where he held executive level sales management, technical solution design and development, and project/transition management delivery roles. Mr. Mills brings a very unique and diverse perspective in his approach to sales strategies by integrating his project transition and management expertise into developing every deliverable client solution.
He is a 1985 graduate from the University of South Florida, and subsequently earned his MS degree in Technical Management from Embry Riddle Aeronautical University in 1999. He is also a proud military veteran having served in the United States Air Force as an Imagery Interpretation Specialist for the 544th Imagery Intelligence Wing at Strategic Air Command HQ.