Advances in AR (augmented reality) are making it possible for businesses to be more streamlined, efficient, and productive than ever before.

Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.

We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.

Our latest survey, 2020 CGS Emerging Workplace Learning Trends Survey,  1,000 employees reveal that in the midst of digital transformation