How To Drive Measurable Results From Your Learning Program | CGS

How To Drive Measurable Results With Your Learning Program

Implementing a new Learning program that utilizes mobile can drive business objectives by creating excellence in employee performance at every level of your organization.  But concerns about technology, cost and user adoption can make it complicated to approach. 

Want to know whether or not you’re ready to go mobile?  Ask yourself these key questions:

Do my learners want it?  Approach your strategy with a solid understanding of what it is that you’re trying to accomplish and who your audience is.  This will help you design a more effective Learning program.  Identify the needs of your learners.  Then determine what type of Learning program will engage them best.

Will my learners actually like it?  A program designed with your audience in mind will improve adoption and effectiveness.  Design a program that addresses your learners’ pain points and fits their specific needs.

Does it fit our corporate culture and company policies?  Make sure that your Learning program is aligned with your company’s culture and policies.

Do I have the infrastructure to support it?  Assess your infrastructure capabilities and plan accordingly.  Before you build a program, you need to know whether or not you have the devices, servers and network bandwidth to support it.

Will IT support it?  Know whether or not your existing IT infrastructure is compatible with your Learning program.  Then make any necessary changes or adjustments.

Is mobile sufficient for all content?  Consider all mobile specifications, abilities and limitations. How will your content display on mobile screens?  How will the content impact memory and battery life?

Can I control access?  Take steps to make sure that your data is secure and that user permissions are in place.  You will want to make sure that learners can’t access information that they shouldn’t be able to see.  You also want to safe guard your data so that people other than your learners won’t be able to access it.

Does my team have the skills to build it?  You don’t want to overreach or overpromise only to under-deliver.  Avoid being left with a program that is too complicated to be implemented or too incomplete to be useful.   Be ambitious, but be realistic.

Are there easy tools available for authoring?  Do your research.  Know what authoring tools are available and know how to get support if necessary.

Do I need to create a new development process?  Figure out whether or not implementing your new Learning program will create the need for a new development process.  Also keep in mind the need to integrate a Learning Management System (LMS).  Plan accordingly and you will be less likely to miss something later.

Have I considered all the costs?  Mobile Learning can create cost reductions by eliminating travel costs for classroom training.  It can also reduce infrastructure costs because most people already own mobile devices.  Nonetheless, be sure to carefully run through all of the potential costs – from user data usage to infrastructure to content.

Can I buy content for it?  Purchasing rather than creating content can be a good way to save time as long as you can find high-quality content that fits with the goals of your Learning program.  Find out if you can buy relevant content for your Learning program and, if so, from where.

Do I have the time to test it?  You should budget time for testing all of the components of your program in order to gauge if and how well they work.  This may not be the most glamorous step, but it is necessary.

Are there internal champions to partner with?  Having outspoken, successful peers openly supporting a Learning program can make other employees accept the program more readily.  Use internal champions to encourage broad employee adoption.

Are there suitable pilot projects?  You will need to put on your research hat again to find out if suitable pilot programs exist.

Are some learners less willing to change their habits?  Some learners may be less inclined to embrace change, especially if they have done things a certain way for some time.  It may be necessary to prepare contingency plans to encourage willingness and participation.

To learn more about mobile learning and gain insights from those who have tackled this issue, watch our recorded webinar  featuring lessons learned from enterprise learning leaders at Cricket and Comcast or visit http://www.cgsinc.com/en/enterprise-learning

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