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Getting Back to Basics with Digitization

Getting Back to Basics with Digitization

Applications

Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer goods supply chain

By Daniella Ambrogi June 23, 2022
3 Learning Challenges, 3 Opportunities

3 Learning Challenges, 3 Opportunities

Learning

Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report

By Carmen Petro June 22, 2022
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Call Center / Outsourcing

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.

By Samir Alam June 20, 2022
The Back Office Is the New Black

The Back Office Is the New Black: Making the Case for Digitization

Applications

Supply chain inefficiencies arise when communication breaks down. See how digital tools can solve these issues by smoothing connections, cutting costs and reducing waste.

June 16, 2022
Is the Reshoring/Nearshoring Tide Turning?

Is the Reshoring/Nearshoring Tide Turning?

Applications / Sustainability in Fashion

See how the sweeping changes of the past few years are redefining the value proposition for bringing work to the Western Hemisphere.

By Daniella Ambrogi June 09, 2022
Los 5 principales desafíos del centro de llamadas para el 2022

Los 5 principales desafíos del centro de llamadas para el 2022

Call Center / Tech Outsourcing / Outsourcing

A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.

By Dean Lazzara June 08, 2022
4 Strategic Ways L&D, IT and the C-suite Should Work Together

4 Strategic Ways L&D, IT and the C-suite Should Work Together

Learning / Tech Outsourcing

In part 2 of our series on Breaking Down Silos in Enterprise L&D, learn how Learning teams can work closely with IT and the C-suite to transform employee education and engagement.

By Lori Niles-Hoffman June 07, 2022
3 Benefits and Best Practices of Multilingual Customer Support

3 Benefits and Best Practices of Multilingual Customer Support

Call Center / Outsourcing

Personalization is the standard of excellent customer service, and this includes supporting customers in the language of their hearts. Discover 3 benefits and 3 best practices of multilingual...

June 06, 2022
Nearshoring Takes Center Stage at Apparel Conference

Nearshoring Takes Center Stage at Apparel Conference

Applications

Nearshoring is a growing trend in apparel manufacturing; see how sustainable practices and technology can help bring production back to the Western Hemisphere.

By Devin Steele June 02, 2022
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