Getting Back to Basics with Digitization
Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer goods supply chain
3 Learning Challenges, 3 Opportunities
Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
The Back Office Is the New Black: Making the Case for Digitization
Supply chain inefficiencies arise when communication breaks down. See how digital tools can solve these issues by smoothing connections, cutting costs and reducing waste.
Is the Reshoring/Nearshoring Tide Turning?
See how the sweeping changes of the past few years are redefining the value proposition for bringing work to the Western Hemisphere.
Los 5 principales desafíos del centro de llamadas para el 2022
A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
4 Strategic Ways L&D, IT and the C-suite Should Work Together
In part 2 of our series on Breaking Down Silos in Enterprise L&D, learn how Learning teams can work closely with IT and the C-suite to transform employee education and engagement.
3 Benefits and Best Practices of Multilingual Customer Support
Personalization is the standard of excellent customer service, and this includes supporting customers in the language of their hearts. Discover 3 benefits and 3 best practices of multilingual...
Nearshoring Takes Center Stage at Apparel Conference
Nearshoring is a growing trend in apparel manufacturing; see how sustainable practices and technology can help bring production back to the Western Hemisphere.