New York, NY – June 21, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2017 (June 2017) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.
This is the second consecutive year CGS’s Latin America and North America regions were named in the CRM Vendor Guide. According to the Gartner report, while North America continues to be the largest regional market, “emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base.”
“We continue to focus on enhancing our BPO services globally, and in the past two years alone have expanded our offerings and added new locations within South America, Europe and the Middle East,” said CEO Phil Friedman. “We believe being listed once again in the Gartner Guide, among some of the largest customer relationship management providers around the world, speaks to our growth and commitment to BPO services.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
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About CGS
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
Media Contact:
LEWIS for CGS
Shannon Felder
202-507-4714