Recognized among the world’s best outsourcing services providers for third consecutive year
New York, NY – February 21, 2018 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2018 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting association and advocate for outsourcing professionals and the organizations they support. This is the third consecutive year CGS has received the recognition.
The 2018 Global Outsourcing 100 (GO100) recognizes the world’s best outsourcing service providers. The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 and World’s Best Advisors lists are the essential tools companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch.”
CGS offers its customers innovative, scalable and flexible outsourcing solutions, helping them build fundamental relationships with multi-channel call center services including traditional business process outsourcing, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting. Its Technology Outsourcing team helps clients solve business challenges such as supporting mobile workforces, proactively maintaining technology and reducing risk of downtime by providing the technology backbone that allows businesses to have the flexibility and agility they need to compete and grow.
“We’re very proud of the CGS customer engagement support team has, once again, been named among IAOP’s Global Outsourcing 100 world’s best service providers,” said Michael D. Mills, Senior Vice President, Call Center, CGS. “With the continued growth of our contact center business coupled with our enhanced data privacy security and omnichannel technology capabilities, we’ve made tremendous strides this past year to further evolve our customer engagement services with innovative and creative solutions. Our focus, however, has never wavered in that our top priority is creating a premium customer experience in the services we provide globally. Our global network of dedicated representatives, handling more than 50 million transactions annually, have consistently provided quality multilingual support to our cross-industry client base of well-known global brands. Our long-term successful partnerships with our customers, in providing them a measurable return on their investment, are our greatest reward.”
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
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For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
Kate Connors (for CGS)