Infographic: Customer Service Success for Field Services Organizations During Covid-19 Pandemic

Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was followed by maintaining consistent day-to-day operations.
By the end of April 2020, one-third of the world population was under some form of a coronavirus lockdown. The ability to continue providing essential services during the Covid-19 global pandemic is proving to be a challenge for field service organizations.

CGS polled field service leaders in July 2020 to understand the effects of the pandemic and how they’re pivoting to address customer service challenges expected for the remainder of 2020 and beyond.

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