Tech Outsourcing
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Local vs. Overseas Outsourced Technical Support
Jan. 24, 2024Thanks to dramatic improvements in remote IT capabilities, today's businesses can choose between onshore and offshore support.
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What Is Business Process Outsourcing (BPO) and How Does It Work?
May. 22, 2023“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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Servicios financieros: el caso de la externalización del servicio al cliente
Sep. 27, 2022La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.
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4 Strategic Ways L&D, IT and the C-suite Should Work Together
Jun. 07, 2022In part 2 of our series on Breaking Down Silos in Enterprise L&D, learn how Learning teams can work closely with IT and the C-suite to transform employee education and engagement.
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The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers