Outsourcing
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Understanding the Total Value of BPO Relationships
May. 07, 2024Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team -
7 Motivational Business Quotes to Get Your Head Back in the Game
May. 01, 20247 must-read motivational business quotes to help you get focused and stay motivated at work.
Seon Barbera -
5 Sales Tactics That Close More Deals
Apr. 24, 2024Personalizing the customer experience can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. This article will introduce you to 5 sales tactics that will help you...
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Why Better Customer Experience Is Associated With Higher Revenue
Apr. 15, 2024Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one which...
Matthew Klein -
Ensuring Quality When Outsourcing Call Center Services
Apr. 08, 2024While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
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Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Mar. 26, 2024Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Samir Alam