The pandemic era continues to agitate supply chains in a world where manufacturing, shipping and fulfillment are still encountering various degrees of disruptions, lockdowns and delays.

You may have heard the saying, “Customer service doesn’t cost.

The past year has been chockful of changes, challenges and opportunities for business process outsourcing (BPO) and customer/technical support.

During the darkest days of the pandemic, digital design and development became the only game in town.