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Contact Us

Outsourcing, Tech Outsourcing

Tips to Set Up an Ad Hoc Call Center in the COVID Era

COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to...

Read More

Learning, Augmented Reality

6 Business Use Cases for Augmented Reality that Drive ROI

Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that...

Read More

Learning

Outside-In Thinking for Learning and Development

One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D)...

Read More
Call center representatives working in masks

Tips to Set Up an Ad Hoc Call Center in the COVID Era

Outsourcing / Tech Outsourcing

COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.

February 25, 2021
Two workers engage in training with augmented reality

6 Business Use Cases for Augmented Reality that Drive ROI

Learning / Augmented Reality

Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that doesn’t mean its impact will lessen anytime soon.

February 24, 2021
A hand in silhouette holds a lighted globe

Outside-In Thinking for Learning and Development

Learning

One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D) professionals and line of business leaders, conducted in December 2020

By Richard Wright February 22, 2021
Man using virtual assistant on smartphone

Top 4 Customer Service Tech Investments for 2021

Call Center / Outsourcing / Tech Outsourcing

The pandemic is accelerating technology investments across most business units and functions.

February 08, 2021
Close-up of sewing machine with seamstress in background

Shop Floor Control, CSR and Sustainability

PLM / ERP
Shop Floor Control and the Circular Economy
February 04, 2021
CGS staff Romania pose for photos

CGS Romania Helps Others During a Challenging Year

CGS Cares

The past year was challenging on many levels. The global pandemic has changed how we work, how we socialize and how we function overall.

By Mira Stanescu February 02, 2021
Positive customer experience CX smiley face good rating

Balancing CX, Security and Costs Are Top Goals for 2021

Outsourcing / Call Center
Top 5 business goals for call center providers for 2021
February 01, 2021
BPO provider needs for 2021, call center and security

BPO Provider "must-haves" for 2021

Outsourcing
Enhanced security and tech capabilities top the list for COVID impacted clients
January 28, 2021
Top COVID Challenges for Contact Centers in 2021

Top COVID Challenges for Contact Centers in 2021

Augmented Reality / Outsourcing / Call Center

To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center...

January 22, 2021
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    • Merchandise Planning
    • Warehouse Management System
    • EDI
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    • 365 for Retail
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    • AR for Field Services
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    • Outsourcing FAQ
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    • Managed IT Services
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