It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes.

Over the last six months, CGS hosted multiple blood donation events at their offices in Romania. The idea came from CGS Romania’s Project Manager, Florin Păcuraru, who is a frequent donor at the Military Hospital in Bucharest.

Learning and Development (L&D) is central to human history and plays a huge role in shaping the modern workplace – from the correspondence-based shorthand courses created by Caleb Phillips in 1723 to the augmented reality enabled...