Let’s face it. As much as we’ve come to quantify, qualify, track, and improve our time management skills, there’s still an ongoing shortage of time – for work, play, sleep, or any combination of the three.

In May of this year, CGS acquired the business of Visual Next, a leading provider of end-to-end software to apparel, footwear, uniform, and fashion accessory companies.  

Contact center agents work on the frontlines of customer service. In their world, every ring of the phone or ping of the screen is a test of their ability to deliver exceptional customer service.

It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes.