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Improving Patient Outcomes and Experience with Technology
Apr. 12, 2018Healthcare reform and the shift to value-based care presents new challenges for healthcare providers. The result is a focus on improving the patient experience across many quality initiatives.
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4 Steps To Finding The Right Channel Partners For Your Company
Apr. 10, 2018One of the biggest mistakes when it comes to finding a channel sales partner is not being selective enough. These 4 steps explain how to find the best channel partner for your business.
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L&D's Role in Customer Support Training & Customer Satisfaction
Apr. 09, 2018In our 2018 survey, 60% of L&D decision-makers rank Customer Support/Loyalty/Satisfaction as a Top 3 priority. In this blog we review how L&D can help businesses improve these KPIs.
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Real-World Experiments to Test Employee Awareness on Cybersecurity
Apr. 03, 2018Companies often spend millions of dollars to fight cybersecurity, but they often neglect one fundamental area: employees. Training your workforce is a critical part of any security program.
Matt Hosburgh -
Five Emerging ERP and Supply Chain Trends
Apr. 02, 2018Every year CGS conducts a survey of trends and challenges facing the retail and fashion industries. Our survey for 2018 saw interesting trends focused on seamless customer experience.
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On-Demand Healthcare Platforms are Disrupting the Insurance Industry
Mar. 29, 2018Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.