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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
a male and female call center employee behind an overlay of the CGS logo

How Visionary Brands are Rewriting the BPO Playbook

Outsourcing

In this thought leadership piece, Suzana Sandu, director of operations, explores how today’s most visionary brands are redefining the role of BPO --transforming it from a transactional...

By By Suzana Sandu, Director of Operations June 18, 2025

Newsweek Names CGS as One of America’s Greatest Workplaces for Third Consecutive Year

CGS

CGS has once again been named one of Newsweek’s America’s Greatest Workplaces for 2025 for the third year in a row.

By by CGS June 17, 2025
a male and female call center employee behind an overlay of the CGS logo

Meet the Super Agent: The New Standard for Customer Experience Excellence

Outsourcing

CGS marketing manager Mira Stanescu explores the rise of the 'Super Agent' -- a new breed of contact center professional who blends technical fluency, emotional intelligence, and sales...

By by Mira Stanescu, marketing manager June 13, 2025
a male and female call center employee behind an overlay of the CGS logo

From Script-Readers to Storytellers: How CGS Turns Contact Center Agents into Brand Heroes

Outsourcing

In this thought leadership, Joshua Mims, director of implementation & solutions architecture, shares how CGS transforms contact center agents into true brand ambassadors through immersive...

By by Joshua Mims, director, implementation & solutions architecture June 11, 2025
a male and female call center employee behind an overlay of the CGS logo

From Cost Cutter to Growth Partner: The Strategic Evolution of BPO

Outsourcing

This thought leadership piece from Octavian Lixeanu, Vice President of Operations at CGS Romania explores how BPO has evolved from a back-office cost-saving tactic into a strategic driver of...

By by Octavian Lixeanu, Vice President of Operations, CGS Romania June 04, 2025

2025 Fashion ESG Regulations: What Brands Must Do to Comply — and Compete

Sustainability in Fashion

In his latest Bluecherry thought leadership piece, ESG product manager Chris Jones explores how brands face increasing pressure to provide verifiable data across supply chains, product life...

By Chris Jones, ESG Product Manager May 22, 2025
BlueCherry

Unlocking Hidden Profits: How Advanced Forecasting Eliminates Cost Drains Across Your Business

ERP

In today's volatile apparel, home, and fashion markets, the cost of poor planning extends far beyond just inventory issues. It creates a cascade of expenses that erode profitability across...

By Al Sweet, Functional Planning Consultant, BlueCherry May 21, 2025
Future of BPO

The Future of BPO: Why BPO Is a Rapidly Growing Industry

Call Center / Outsourcing

Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations...

May 21, 2025
CGS Immersive

From R&D to ROI: CGS Immersive Delivers Impact as it Enters its Next Chapter

CGS

In his latest thought leadership, Doug Stephen reflects on CGS Immersive’s evolution over the past few years highlighting how AI, XR, and immersive learning tools like TeamworkAR™ and Cicero...

By Doug Stephen, President, CGS Immersive May 19, 2025
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