Empower Your Field Service Team With Augmented Reality

Field operations teams are scaling operations with digital transformation tools like mixed reality to help field service technicians can interact remotely with SMEs and receive detailed instructions, diagnose technical issues and offer better customer support during truck rolls and service calls. Hands-free capabilities enable these technicians to perform their tasks accurately and even more efficiently. Within weeks of implementation, field service teams realize faster response times, increased first-time fix rates, less downtime and improved customer experiences.

In today's digital world, field workers cannot depend on slow, risky manual processes to perform their duties productively and accurately. Augmented reality helps employees visualize the steps, identify the correct tools and understand the instructions required to maintain equipment, perform repairs or install new systems.

Download the TeamworkAR product sheet
AUGMENTED REALITY FOR FIELD SERVICES

Improve Remote Support With AR Field Service

TeamworkAR™ displays interactive, virtual instructions on field devices. This technology provides technicians with fast, visual demonstrations of the most efficient methods of completing tasks. This user-friendly innovation optimizes knowledge transfer and delivers continuous training, empowering your team members to succeed in a safe and secure environment.

TeamworkAR is an XR platform fueled by custom content that increases safety on the job, streamlines troubleshooting and makes workflows more efficient.

Teamwork AR™ by CGS

Boost Productivity With Augmented Reality

By implementing powerful AR technology into the existing technology stack, IT, operations and field service organizations create more intelligent, informative and flexible operating environments that delivers data-driven decision-making. TeamworkAR provides technicians with a detailed visualization of the equipment requiring service and the steps needed to diagnose problems accurately. It also provides IT with better insights on performance through integration with ITMSs, and Operations with the data required to improve logistics, delivery and KPIs

Solving problems in real-time with on-the-job training and instruction allows for faster ramp-up time and supports enterprise collaboration anytime, anywhere. 

IMPROVE PRODUCTIVITY WITH FIELD SERVICES AR

Partner With TeamworkAR

Recognized by top industry analysts for its innovation and practical functionality, our award-winning XR platform delivers a highly effective solution when the industry needs it most. TeamworkAR quickly integrates with the ITSMs and enterprise systems as well as almost any device for immediate implementation into your workflow. It seamlessly aligns your field service workers' needs with real-time communication and built-in business metrics.

Whether you need remote assistance for health care workers, sales teams or service technicians, TeamworkAR is a tested and proven choice. We can work with your unique application to ensure fast integration while providing you with the resources for efficient employee training. Connect with us today to get started.

Download the Frost & Sullivan Innovation report for our AR solution
IMPROVE CUSTOMER AND EMPLOYEE EXPERIENCE WITH AR FIELD SERVICES
82% reduction

82% reduction in the error rate for assembly task

90% decrease

90% decrease in mistakes

50% faster

50% faster task performance

Christopher Lind photograph
Christopher Lind

People are buying things because they're wowed by the sales experience. AR made that possible for us. AR used to be outside our scope. CGS made it simple so it fits into our mix of sales tools.

TeamworkAR™ Partners

Calculate the
Value of AR

Are your field workers fully able to address damaged equipment, outages and other service fixes every time they're out on the road? Can use of AR enable your workforce and expedite business process? Through visually interactive, immersive technologies such as AR, your field service technicians can directly access the expertise they need without the subject matter expert being present on site. Quickly discover if AR can help your workforce increase first-time fix rates, reduce service costs and minimize costly downtime.

Take a minute to get an estimated ROI of AR for your organization.

Here's your estimated ROI

45%

Your organization may benefit from having your workforce obtain subject matter expertise via AR in the field. Get started today with a demo to learn more by contacting CGS.

Next steps

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Your organization's heavy reliance on field workers having immediate access to subject matter experts may make immersive technology, such as AR, beneficial to your technicians and your customers. Get started today by contacting CGS.

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You might not be ready for AR

While it might be too soon to implement AR for your field service technicians, you can learn more by contacting CGS for a demo.

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Number of technicians

technicians

Service calls per day, per technician

calls

Percent of service calls requiring a more experienced technician