Recognized for Innovation and CX

The global pandemic upended business as usual across all industries. As social distancing and working remotely took hold, companies accelerated the need for technology to support everything from onsite repairs to training employees. Our award-winning Teamwork AR™ solution, recognized by industry analysts and businesses for its innovation, customer experience (CX) and practical functionality, brings the right technology at the right time. Whether your company needs temporary remote assistance during this time of disruption or ongoing support for a dispersed workforce, the solution can support your customers and employees. It allows employees to be more efficient by utilizing real-time learning and guidance remotely through collaboration, while also keeping them safe by limiting unnecessary travel.

Download the Frost & Sullivan Innovation Award Report for our AR solution.

Frost & Sullivan Innovation Award

Use AR to Improve performance in real time

How can your technicians, field operators, service workers, floor staff, manufacturing and engineering teams keep up with ever-changing processes? In today’s fast-paced world, industrial workers cannot rely on manual, slow and risky processes.  Employees working with instructions to maintain or service equipment, replace parts or power up new systems need to understand the steps and imagine the tools to be able to put things together. Teamwork AR can overlay virtual tutorials onto equipment to provide technicians with quick, visual demonstrations. The user-friendly technology helps streamline knowledge transfer and provide the continuous training your team needs to succeed in a safe and secure environment.

Download the Teamwork AR product sheet.

AR to improve performance

Remote Guidance While Working

Using any device, anywhere, Teamwork AR provides next-level support and on-the-job training and remote assistance to field services, operations and manufacturing. Increase safety, boost efficiency, iterate more quickly by allowing employees to work, test, learn and connect with technology that displays extended information in the real-world environment surrounding them.  Powered by high-quality custom content and augmented reality, Teamwork AR changes the way work gets done and elevates the outcome.

Teamwork AR™ by CGS

Get Expertise immediately in the field with AR

Productivity directly results in your profitability. Teamwork AR helps product and manufacturing teams iterate rapidly and safely with intuitive, step-by-step instructions. Healthcare and service workers are able to solve real problems in digital settings. Sales and marketing teams can reduce product ramp-up time. It provides technicians with remote, live guidance and support. All done via video and chat on any device, at the time that’s needed.

AR for critical field services

Calculate the
Value of AR

Are your field workers fully able to address damaged equipment, outages and other service fixes every time they're out on the road? Can use of AR enable your workforce and expedite business process? Through visually interactive, immersive technologies such as AR, your field service technicians can directly access the expertise they need without the subject matter expert being present on site. Quickly discover if AR can help your workforce increase first-time fix rates, reduce service costs and minimize costly downtime.

Take a minute to get an estimated ROI of AR for your organization.

Here's your estimated ROI

45%

Your organization may benefit from having your workforce obtain subject matter expertise via AR in the field. Get started today with a demo to learn more by contacting CGS.

Next steps

Please contact us

Your organization's heavy reliance on field workers having immediate access to subject matter experts may make immersive technology, such as AR, beneficial to your technicians and your customers. Get started today by contacting CGS.

Contact us

You might not be ready for AR

While it might be too soon to implement AR for your field service technicians, you can learn more by contacting CGS for a demo.

Contact us

Number of technicians

technicians

Service calls per day, per technician

calls

Percent of service calls requiring a more experienced technician

Features & Benefits

AR for Any Device, Anywhere.

Available on iOS, Android, web and wearable platforms (HMT-1), allowing for interoperability for support and collaboration

Real-Time AR Collaboration Tools.

Videoconferencing & recording, chat, annotation, object placement, shared workspaces and screenshots, remote guidance with direct interaction from SMEs, hands-free AI-based voice search

Feature-Rich Visualization Tools.

Rich, real-life visuals: 3D objects, rotate, draw & annotate, point of view, image recognition, environmental mapping, video streaming, adjustable bandwidth for field service optimization

Integrations.

ServiceNow, among other IT service management providers, to create / append service tickets, learning management systems (LMS), eLearning courseware, support for IoT

Analytics.

Save sessions, timestamps for compliance, track status of learning materials usage

Expert AR Content Development

Custom content development provides an end-to-end solution; no agencies, no new development staff, just results

24x7 Support.

Approachable, knowledgeable support team with fast turnaround, in real time via chat, phone or email

Global Performance.

Live language translation and support to unite your global team; removing language barriers, you can tap into a larger talent pool to collaborate on projects or resolve issues

Security

Communication engine built on ISO 27001, one of the most widely recognized and internationally accepted information security standards

82% reduction

82% reduction in the error rate for assembly task

90% decrease

90% decrease in mistakes

50% faster

50% faster task performance

Christopher Lind photograph
Christopher Lind

People are buying things because they're wowed by the sales experience. AR made that possible for us. AR used to be outside our scope. CGS made it simple so it fits into our mix of sales tools.

Teamwork AR Partners