Recognized for Innovation and CX

The global pandemic upended ‘business as usual’ across all industries. As social distancing and remote working took hold, companies accelerated the need for technology to support everything from onsite repairs to training employees. Our award-winning Teamwork AR™ solution, recognized by industry analysts and businesses for its innovation, customer experience (CX) and practical functionality, brings the right technology at the right time. Whether your company needs temporary remote assistance during this time of disruption or ongoing support for a dispersed workforce, the solution can support your customers and employees. It allows employees to be more efficient by utilizing real-time learning and guidance remotely through collaboration, while also keeping them safe by limiting unnecessary travel.

Download the Frost & Sullivan Innovation Award Report for our AR solution.

Frost & Sullivan Innovation Award

IMPROVE PERFORMANCE IN REAL TIME

How can your technicians, field operators, service workers, floor staff, manufacturing and engineering teams keep up with everchanging processes? In today’s fast-paced world, industrial workers cannot rely on manual, slow and risky processes. AR can help employees understand the steps and visualize the tools alongside instructions to maintain or service equipment, replace parts or power up new systems. Teamwork AR can overlay virtual tutorials onto equipment to provide technicians with quick, visual demonstrations. This user-friendly technology helps streamline knowledge transfer and provide continuous training, so your team can succeed in a safe and secure environment.

Download the Teamwork AR product sheet.

AR to improve performance

Remote Guidance While Working

Using any device, anywhere, Teamwork AR provides next-level support and on-the-job training and remote assistance to field services, operations and manufacturing staff. You can increase safety, boost efficiency and iterate more quickly by allowing employees to work, test, learn and connect with technology that displays extended information in the real-world environment surrounding them. Powered by high-quality custom content and augmented reality, Teamwork AR changes the way work gets done and elevates the outcome.

Teamwork AR™ by CGS

FAST ACCESS TO EXPERTISE IN THE FIELD

Productivity directly results in your profitability. Teamwork AR helps product and manufacturing teams in so many areas iterate rapidly and safely with intuitive, step-by-step instructions. Healthcare and service workers can solve real problems in digital settings. Sales and marketing teams can reduce product ramp-up time. Technicians can access live guidance and support onsite. All this can be done via video chat on any device, anytime it’s needed.

AR for critical field services
82% reduction

82% reduction in the error rate for assembly task

90% decrease

90% decrease in mistakes

50% faster

50% faster task performance

Christopher Lind photograph
Christopher Lind

People are buying things because they're wowed by the sales experience. AR made that possible for us. AR used to be outside our scope. CGS made it simple so it fits into our mix of sales tools.

Teamwork AR Partners

            

Calculate the
Value of AR

Are your field workers fully able to address damaged equipment, outages and other service fixes every time they're out on the road? Can use of AR enable your workforce and expedite business process? Through visually interactive, immersive technologies such as AR, your field service technicians can directly access the expertise they need without the subject matter expert being present on site. Quickly discover if AR can help your workforce increase first-time fix rates, reduce service costs and minimize costly downtime.

Take a minute to get an estimated ROI of AR for your organization.

Here's your estimated ROI

45%

Your organization may benefit from having your workforce obtain subject matter expertise via AR in the field. Get started today with a demo to learn more by contacting CGS.

Next steps

Please contact us

Your organization's heavy reliance on field workers having immediate access to subject matter experts may make immersive technology, such as AR, beneficial to your technicians and your customers. Get started today by contacting CGS.

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You might not be ready for AR

While it might be too soon to implement AR for your field service technicians, you can learn more by contacting CGS for a demo.

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Number of technicians

technicians

Service calls per day, per technician

calls

Percent of service calls requiring a more experienced technician