Applications
Global Fashion Industry Leaders Share 2024 Strategies
Perspectives from Every Link of the Supply Chain
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Perspectives from Every Link of the Supply Chain
Applications
Sunsetting Your ERP? Save Cost Without Sacrifice
Sunsetting your ERP can cause sleep loss and stress for executive teams, even at large, well-known fashion brands and retailers. Your...
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Sunsetting your ERP can cause sleep loss and stress for executive teams, even at large, well-known fashion brands and retailers. Your...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Learning by Doing: How CGS Immersive and Meta Partner to Transform Training with Immersive Learning
A 2019 study by ATD found that traditional lecture-based training has an average knowledge retention rate of just 5%. That's a lot of time and resources wasted!
Ensuring Quality When Outsourcing Call Center Services
While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
The Datafication of Work: How L&D Can Use Big and Small Data to Improve Performance
As new AI powered tools hit the mainstream, HR departments are seeing an increased datafication of work. Data now supports everything from improving performance to informing decisions.
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Benefits of Outsourcing Your Call Center Services
As your business grows, so does the volume of customer service calls you receive.
Stepping Up: Trends and Opportunities in Footwear
Footwear has proved itself to be one of the most dynamic, fast-moving markets of the fashion and apparel sector in recent years.
Revealed: Top 2024 Challenges and Priorities - Fresh Insights from Across the Fashion Supply Chain
The pressure never really lets up in the fast-paced world of fashion and consumer goods.
The Future of BPO: Why BPO Is a Rapidly Growing Industry
Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations...
Charting Success: Driving Workforce Transformation
Many companies are increasingly overwhelmed by how to take advantage of emerging technologies like extended reality (XR) and generative AI. To grow and stay competitive, they need to get up...