Managed Services

Built on a history of global support and systems management for industry giants such as Lenovo, AOL, IBM, and Dell, CGS offers a full suite of fully Managed Services, providing comprehensive infrastructure management for servers, desktops and/or network devices by certified, cross-industry, multi-platform engineers:

• 24x7 Monitoring
  • 24x7 monitoring of mission critical systems
  • Alert validation & escalation
  • Secure agent-based framework
  • Local Network Operations Centers
• Proactive Maintenance
  • Preventative maintenance
  • Patch management
  • Site assessment & inventory
  • Weekly system health reporting
  • Consistent, timely updates
• Remote Support & Remediation
  • Unlimited remote support
  • Backup monitoring & retrieval testing
  • Service delivery manager as advocate &
    single point of contact
  • Complete server management / administration
  • Third-party vendor management
• Live Help Desk
  • First response to resolution
  • Level 1 & Level 2 technical support
  • Robust ticketing system & Web portal
  • Integrated global delivery in 18 international languages
  • Meticulous tracking & reporting
  • Optional onsite staff augmentation

CGS Managed Services provide enterprise class capabilities for a predictable monthly fee without requiring a large, initial capital investment.