Core contact center solutions and services include:
- Technical Support
- Customer Care
- Multi-lingual support in 18+ langauges
- Social Media Monitoring & Management
- Help Desk
CGS is an award winning provider of multilingual outsourced call center services and help desk solutions for retailers, hotels and restaurants, hospitals and clinics, wireless and cable, consumer products, hardware and software technology companies. CGS also offers a complete IT help desk outsourcing solution for companies in any industry.
We deliver multilingual voice, live chat, email and social media support – all of which have been ranked top ten and awarded for quality in customer service by clients, partners and others in the call center outsourcing industry.
As an American company with multi-lingual contact center solutions delivered from Romania, Chile and the United States, our global footprint enables us to deliver low cost, high quality outsourcing services for our customers. Relative to the Philippines and India, CGS call center service agents are accent neutral problem solvers and not script readers – increasing first call resolution and maximizing customer satisfaction. CGS’ top 10 ranked Eastern Europe, South American, North American on-shore, near-shore and off-shore contact centers are the perfect fit for your budget and desired outcomes.
CGS is not just an outsourcing vendor but a true business partner with our customers. Whether it’s a dedicated employee IT help desk, 24x7x365 customer care call center, sales or technical support, seasonal programs, after-hours or overflow — our customer contact center solutions will fit your operational needs.
Inbound contact center solutions include: site/facilities support, help desk, technical support, sales, reservations/appointments, customer care, web application support, warranty and recall campaigns and account management.
Outbound call center services include: lead generation, telesales, customer satisfaction surveys, market research, prospect qualification and customer retention programs.
Business Process Outsourcing services include: F&A processing, fraud detection and prevention, depot and field repair dispatch, and MRO processes.