Sales and customer retention and loyalty strategies have undergone profound changes in the last 10 years. Business leaders must stay on top of trends in cloud, SaaS, recurring revenue models, solution selling, marketing automation and social monitoring—all while maintaining the highest levels of customer satisfaction.
Choosing the right balanced approach can be daunting, while the wrong choice can be expensive. Fundamentally speaking, all companies seek to reduce sales cycles, increase profits, develop more predictable pipelines, reduce the cost of sales and build loyalty with telesales and telemarketing programs to make it easy for customers to engage with their business.
To get it all right, you need to stay focused.
Reduce Sales Costs and Drive Revenue
CGS has expertise in business to business (B2B) and business to consumer (B2C) sales, marketing and customer experience efforts.
We possess the discipline and processes to cost-effectively drive growth through inbound telemarketing and telesales campaigns, including customer retention and loyalty, new sales, up-sell and cross-sell opportunities.
CGS was recently ranked #1 in sales among all outsourcing partners by one of the top five largest U.S. wireless providers. Companies turn to CGS to gain the talent and flexibility they need to reduce sales costs, drive revenue, increase repeat business from satisfied and loyal customers, and compete and grow without sacrificing outstanding personal service.
An Extension of Your Team
Superior processes and technology are fundamental, but people are the heart of great service. Our agents know how to maximize every point of contact and convert calls to sales opportunities.
Like you, we are obsessed with driving sales through exceptional service. We have big company capabilities to help you reach new markets around the globe without sacrificing the quality and individual attention you need to take sales and loyalty programs to the next level.
We recruit the best call center agents. Then we help them learn about your products and brand, sharpen their skills and prepare them to handle the toughest deals, most challenging competitive questions and the highest-volume sales periods.
Located in United States, Romania, Chile, and Israel
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Outbound sales, customer acquisition & retention, win-back programs, campaign mngt., upsells, conversions, B2B & B2C, order taking
CGS Expands its Operations in Hyderabad, India
New York, NY, and Hyderabad, India – August 12, 2016 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announc
As CGS continues to expand in Romania, a focus on continuing to address employee needs
Vladimir Sterescu, Country Manager, CGS Romania; Senior Vice President, Call Center Solutions, EMEA, was recently featured in an article published by the Romanian publication Wall-Street.
CGS listed as a Major Provider in BPO in Gartner CRM Vendor Guide 2016
New York, NY – June 6, 2016 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Out
Webinars & Events
Customer Service Summit – Sept 10, Central Park Araucano, Santiago Chile
CGS is proud to be sponsoring and exhibiting at the Customer Service Summit this year, which will take place on September 10, 2015 at Central Park Araucano, Santiago Chile. The Customer Service Sum
Webinar: Straight Talk about Making Omnichannel Retailing Work
Event Date: 5/19/2015 2:00 PM (EST) Duration: 60 mins
CGS to participate in HITEC 2015, June 15th – 18th
CGS will participate in the Hospitality Industry Technology Exposition and Conference (HITEC) 2015 conference in Austin, TX from June 15th – 18th. HITEC showcases the latest products and services a