Sales and customer retention and loyalty strategies have undergone profound changes in the last 10 years. Business leaders must stay on top of trends in cloud, SaaS, recurring revenue models, solution selling, marketing automation and social monitoring—all while maintaining the highest levels of customer satisfaction.
Choosing the right balanced approach can be daunting, while the wrong choice can be expensive. Fundamentally speaking, all companies seek to reduce sales cycles, increase profits, develop more predictable pipelines, reduce the cost of sales and build loyalty with telesales and telemarketing programs to make it easy for customers to engage with their business.
To get it all right, you need to stay focused.
Reduce Sales Costs and Drive Revenue
CGS has expertise in business to business (B2B) and business to consumer (B2C) sales, marketing and customer experience efforts.
We possess the discipline and processes to cost-effectively drive growth through inbound telemarketing and telesales campaigns, including customer retention and loyalty, new sales, up-sell and cross-sell opportunities.
CGS was recently ranked #1 in sales among all outsourcing partners by one of the top five largest U.S. wireless providers. Companies turn to CGS to gain the talent and flexibility they need to reduce sales costs, drive revenue, increase repeat business from satisfied and loyal customers, and compete and grow without sacrificing outstanding personal service.
An Extension of Your Team
Superior processes and technology are fundamental, but people are the heart of great service. Our agents know how to maximize every point of contact and convert calls to sales opportunities.
Like you, we are obsessed with driving sales through exceptional service. We have big company capabilities to help you reach new markets around the globe without sacrificing the quality and individual attention you need to take sales and loyalty programs to the next level.
We recruit the best call center agents. Then we help them learn about your products and brand, sharpen their skills and prepare them to handle the toughest deals, most challenging competitive questions and the highest-volume sales periods.
Located in United States, Romania, Chile, and Israel
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Outbound sales, customer acquisition & retention, win-back programs, campaign mgmt., upsells, conversions, B2B & B2C, order taking
CGS Hosting Panel Discussion on Global Outsourcing Amid the Changing Business Landscape
On April 27, CGS will host & participate in a panel discussion, Global Outsourcing: Pros and Cons in the New Environment
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category
CGS Named to the 2017 Global Outsourcing 100®
Recognized among the world’s best outsourcing services providers for second consecutive year
Webinars & Events
Global Outsourcing Pros and Cons in the New Political and Economic Environment
On April 27, 2017 CGS will host an exclusive event to discuss outsourcing advances, risks and strategies amid the changing global business landscape.
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices
CGS to Speak at Contact Center Executive Exchange
Michael Mills, Senior VP, Global Contact Center Sales and Solutions, to present session on omni-channel customer experience