AN EXTENSION OF YOUR TEAM
Superior processes and technology are fundamental, but people are the heart of great service. Our customer acquisition agents know how to maximize every point of contact to convert calls to sales opportunities.
Like you, we are obsessed with driving sales through exceptional service. We have big company capabilities to help you reach new markets around the globe without sacrificing the quality and individual attention you need to take sales and loyalty programs to the next level.
We recruit the best call center agents. Then we help them learn about your products and brand, sharpen their skills and prepare them to handle the toughest deals, most challenging competitive questions and the highest-volume sales periods.
REDUCE SALES COSTS AND DRIVE REVENUE
CGS was recently ranked #1 in sales among all outsourcing partners by one of the top five largest U.S. wireless providers. Companies turn to CGS to gain the talent and flexibility they need to reduce sales costs, drive revenue, increase repeat business from satisfied and loyal customers, which allows them to compete and grow without sacrificing outstanding personal service.
CGS’s specialists are experts in business to business (B2B) and business to consumer (B2C) sales, marketing and customer experience. We possess the discipline and processes to drive growth cost-effectively through inbound and outbound telemarketing and telesales campaigns, including customer retention and loyalty, new sales, up-sell and cross-sell opportunities.
Sales and customer retention / loyalty strategies have undergone profound changes in the last 10 years. Business leaders must stay on top of trends in cloud, SaaS, recurring revenue models, solution selling, marketing automation and social monitoring—all while maintaining the highest levels of customer satisfaction.
Choosing the right balanced approach can be daunting, while the wrong choice can be expensive. All companies seek to reduce sales cycles, increase profits, develop more predictable pipelines, reduce the cost of sales and build loyalty with telesales and telemarketing programs to make it easy for customers to engage with their business.
Located in United States, Romania, Chile, and Israel
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Outbound sales, customer acquisition & retention, win-back programs, campaign mgmt., upsells, conversions, B2B & B2C, order taking
Our agents speak over 20 languages covering 80% of the world
50+ million interactions with our customers per year
70% of employees have a college degree and/or an advanced certificate in their field of support
“We needed a partner who made customer service their core competency. We needed multilingual support for all our solutions and services and we needed to do that in a unified way. That drove customer retention, loyalty and upsell. We needed to improve, somewhat dramatically, on our SLAs and to be able to predict cost. Those are the things that CGS helped us manage in conjunction with the ability to scale to address our business needs.”
Dan Wilkinson, Chief Commercial Officer, 1WorldSync
“The three main challenges Xylem faced were: a decentralized organization, uncommon processes globally, and Multilanguage challenges. CGS solved the problems by introducing a dedicated, 24x7x365, global service desk with Multilanguage capability. It absolutely filled the gap in where we needed to go to with standard processes using best practices globally. “
Richard Lampe, Director of Global Infrastructure Operations, Xylem
“They’ve been very flexible with us... so it’s really worked well. It’s driven mainly by the flexibility, the relationships you can build with the people, the ease of working with them. They’re willing to work with you as a partner. And a lot of companies will say that—everyone says they can do that, but CGS really, definitely prove that every day with us.”
Doug Klees, VP Global Customer Care & Payments, AOL