OUTSOURCE FINANCE & ACCOUNTING PROCESSES TO CONTROL COSTS
CGS BPO solutions consolidate your fragmented finance and accounting processes. You can proactively control costs and improve performance by leveraging our specialists who deliver services in languages spoken by 80% of the world’s population from global locations in the US, Romania, Israel and Chile.
CGS’s teams reduce the administrative burden on your staff and increase the speed and accuracy in your processes. Our agents are also customer care experts who provide high-quality service to your customers when and where they need it. We can provide round-the-clock care through multiple options including phone, email, web, social media and live chat.
OUR FINANCE & ACCOUNTING OUTSOURCING EXPERTISE
CGS has over 30 years of experience delivering customized back office financial and accounting service to some of the world’s largest technology, telecom, retail, hospitality, and healthcare companies. We help clients stay focused on core business objectives while lowering internal costs, improving overall efficiency and providing the organizational flexibility to scale up quickly as business needs change.
Our facilities are ISO 9001 certified, and we utilize Six Sigma and Operational Excellence processes to reduce the risk of errors and ensure your data is secure at all times.
Our F&A BPO services include:
- F&A Processing
- Invoice & Billing
- Fraud Detection & Prevention
- Order Fulfillment
- Account Management Services
- Warranty & Entitlement
Finance and Accounting Experts Bring Focus and Agility to Your Processes
CGS's finance and accounting professionals provide flexible, adaptable and scalable solutions for less time and cost than managing your own internal teams.
Our customer-centric experts fit seamlessly into your business, reducing the drain on your productivity and the added pressure to hire and train additional staff. We find the highly qualified people you need for short- or long-term goals, which allows you to redirect focus to your core functions.
Located in United States, Romania, Chile, Israel and India
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Nordic, Swedish
Focus on Core
Outsource the rest: Invoice to cash, transaction/exception approvals, claims management, collections, payment receipts
ISO 9001:2015 certified facilities
70% of employees have a college degree and/or an advanced certificate in their field of support
+90% of customers have returned to CGS for additional call center services for nine years or more
“They’ve been very flexible with us... so it’s really worked well. It’s driven mainly by the flexibility, the relationships you can build with the people, the ease of working with them. They’re willing to work with you as a partner. And a lot of companies will say that—everyone says they can do that, but CGS really, definitely prove that every day with us.”
Doug Klees, VP Global Customer Care & Payments, AOL
“The three main challenges Xylem faced were: a decentralized organization, uncommon processes globally, and Multilanguage challenges. CGS solved the problems by introducing a dedicated, 24x7x365, global service desk with Multilanguage capability. It absolutely filled the gap in where we needed to go to with standard processes using best practices globally. “
Richard Lampe, Director of Global Infrastructure Operations, Xylem
“We needed a partner who made customer service their core competency. We needed multilingual support for all our solutions and services and we needed to do that in a unified way. That drove customer retention, loyalty and upsell. We needed to improve, somewhat dramatically, on our SLAs and to be able to predict cost. Those are the things that CGS helped us manage in conjunction with the ability to scale to address our business needs.”
Dan Wilkinson, Chief Commercial Officer, 1WorldSync
CGS Enhances its Multichannel Contact Center Solution
New York, NY – October 31, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the implementation of a new platfor
CGS Earns ISO 9001 Certification for Quality Management
Atlanta, GA, and New York, NY – September 26, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that it has rece
CGS Opens New Metro Atlanta Location in Gwinnett
Expands Capabilities / Services and Allows for Continued Growth
Webinars & Events
Global Outsourcing Pros and Cons in the New Political and Economic Environment
On April 27, 2017 CGS will host an exclusive event to discuss outsourcing advances, risks and strategies amid the changing global business landscape.
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices
CGS to Speak at Contact Center Executive Exchange
Michael Mills, Senior VP, Global Contact Center Sales and Solutions, to present session on omni-channel customer experience