Bringing Focus and Agility to Fragmented Finance & Accounting Processes
Companies experiencing extraordinary growth are under intense time and cost pressures and need to remain more focused than ever on core business functions.
Fragmented accounting and financial processes can add to the stress of frequent business changes, drain productivity and take up more time and money than necessary. The rising costs of full time employees (including pay, benefits, training, infrastructure, and technology) coupled with turnover rates, make outsourcing financial processes a great option for boosting efficiency, accuracy and delivering economies of scale.
Fine-Tune Finance & Accounting Processes to Control Costs
Take your finance and accounting services from fragmented to centralized with CGS BPO solutions. Utilizing our shared or dedicated models and lower cost services delivered from Global locations in the US, Romania and Chile, you can proactively control costs and improve performance.
CGS minimizes the repetitive tasks that bog down your teams and brings speed and accuracy to your processes. Plus, our agents are customer care experts capable of providing faster service to your customers when and where they need it with multi-channel options for phone, email, web, social media and live chat.
Our Finance & Accounting Outsourcing Expertise
CGS has over 30 years of experience delivering customized back office and financial and accounting service to some of the world’s largest technology, telecomm, retail & hospitality, and healthcare companies. We help clients stay focused on core business objectives while lowering internal costs, improving overall efficiency and realizing the organizational flexibility to quickly scale up as business needs change.
Our facilities are ISO 9001 certified and we utilize Six Sigma and Operational Excellence processes to reduce risk of errors and ensure your company and customer data is secure at all times.
Our F&A BPO services include:
- F&A Processing
- Invoice & Billing
- Fraud Detection & Prevention
- Order Fulfillment
- Account Management Services
- Warranty & Entitlement
Located in United States, Romania, Chile, Israel and India
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Nordic, Swedish
Focus on Core
Outsource the rest: Invoice to cash, transaction/exception approvals, claims management, collections, payment receipts
ISO 9001 certified facilities
70% of employees have a college degree and/or an advanced certificate in their field of support
+90% of customers have returned to CGS for additional call center services for nine years or more
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category
CGS Named to the 2017 Global Outsourcing 100®
Recognized among the world’s best outsourcing services providers for second consecutive year
CGS Mencionado en la guía 2017 Global Outsourcing 100®
Reconocidos entre los mejores proveedores de servicios de outsourcing del mundo por segundo año consecutivo
Webinars & Events
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices
CGS to Speak at Contact Center Executive Exchange
Michael Mills, Senior VP, Global Contact Center Sales and Solutions, to present session on omni-channel customer experience
Customer Service Summit – Sept 10, Central Park Araucano, Santiago Chile
CGS is proud to be sponsoring and exhibiting at the Customer Service Summit this year, which will take place on September 10, 2015 at Central Park Araucano, Santiago Chile. The Customer Service Sum