Could You Use a Little More Time and Money in Your Day?
Employees in fast-paced companies often complain that after performing administrative tasks, they’re left with little time for proper planning and execution on more innovative projects.
As we spread our teams thinner, accuracy and quality begin to drop. Providing employees with a little help with the day-to-day activities can go a long way to improve morale and productivity, reduce costs and ensure there’s no loss in quality in the non-critical activities that keep the business running smoothly.
Outsourcing back office functions to a partner who has expertise in the areas you don’t provides a much-needed opportunity to focus on the big picture.
We Focus on Operational Efficiencies So You Can Focus on Business
Organizations need to stay focused on the big picture: the company’s goals, growth and core strengths. CGS allows you to cost-effectively manage non-critical back office processes so you're not bogged down with the repetitive, day-to-day activities.
We help reduce costs by consolidating efforts. We handle transactions and data entry in over 20 languages from a single location without sacrificing quality. We manage the people: recruiting, hiring, training and retaining top talent so you can easily scale up or down to meet seasonal or market demands.
By outsourcing your back office processes to CGS, you can reduce costs, increase productivity and accuracy and achieve more predictability in your processes.
An Extension of Your Team
Superior processes and technology are fundamental, but people are the heart of great service. Our teams collaborate so closely with our clients' that often we can’t tell them apart.
Like you, we are obsessed with attention to detail and quality. We utilize Six Sigma and operational excellence processes to reduce risk of errors. Our agents are accent-neutral problem solvers rather than script readers. With the perfect blend of technical and care skills, CGS agents are prepared to handle the toughest situations, the most challenging questions or the busiest days with a smile and empathy.
CGS specializes in the things that you don’t—so you can focus on your business.
We provide out-of-the-box or customized services from ISO 9001 secure facilities for back office functions including data entry, legal review, finance and accounting (F&A processing), fraud detection and prevention, order fulfillment, translation services, maintenance repair and operations (MRO), and account management services.
CGS's trusted specialists possess the expertise, experience and deep knowledge of your industry to integrate these services seamlessly into your organization—permanently removing time and cost from other business processes.
Located in United States, Romania, Chile, Israel and India
20+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Back to Business
Referrals, enrollments, fraud prevention, maintenance, repair & ops., parts dispatch, field tech. coordination, break/fix scheduling
45+ million customer interactions annually
First contact center with social media monitoring capabilities
Our agents speak the languages of 80% of the world’s people
CGS Is included in Gartner's Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
New York, NY – January 19, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices New...
Frost & Sullivan Names CGS the 2016 Contact Center Outsourcing Services Company of the Year in Chile
CGS recognized for success in bringing best practices and international expertise to the Chilean market New York, NY –...
Webinars & Events
CGS to Speak at SPESA's Advancements in Manufacturing Technology Conference
November 2-3, 2016 Jim Hoerig, Vice President, Manufacturing Solutions at CGS, will present a session at the conference...
BlueCherry® Linkup 2016
The CGS annual BlueCherry Linkup event is scheduled for Nov 1, 2016 in Los Angeles and Nov 10, 2016 in New York City....
CGS to present at AXUG Summit 2016
Kevin Lutz, VP Dynamics Delivery, to lead session on AX upgrades best practices New York, NY – September 29, 2016 – CGS...