Our Expertise

Global Help Desk

Premier support centers in U.S., Canada, Romania, Chile, Israel, India and South Africa

25+ Languages Spoken

Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian and more

KPIs / Metrics

Customer Sat exceeds 85%, First Call Resolution 80% or better, avg. Speed to Answer 80% in 60 secs, Call Abandonment 5% or less

PLM with PO integration for fashion, apparel, and lifestyle brands

Latest Technology

We help clients select and optimize the best ticketing and CRM systems and knowledge management tools for help desk services

BlueCherry PLM for fashion, apparel, and lifestyle brands streamlines approval processes

Certifications

Soc 2 Type 2, PCI compliant, ISO 9001:2017, ServiceNow® Certified System Administrator, COPC certified

Client retention for footwear erp

Fast Issue Resolution

Facilities Support, mobile apps, devices and specialty tech, troubleshoot & repair, novice & pro users, knowledge-base development

Predictive Analytics

Using data, we’ll help you predict and resolve issues before they come up

AR remote support

AR for Field Services Support

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)

AI and human blend

AI & Human Hybrid

Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy

Trusted by these amazing companies
United Rental uses CGS business process outsourcing help desk
Xylem uses CGS business process outsourcing help desk
1 World Sync uses CGS business process outsourcing help desk
Ratner uses CGS business process outsourcing help desk
Unicef uses CGS business process outsourcing help desk
Entel uses CGS business process outsourcing help desk
Movistar uses CGS business process outsourcing help desk
Transbank uses CGS business process outsourcing help desk