An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner...

The pandemic has shone a spotlight on certain trends that were emerging in early 2020, many of which have accelerated in virtually every field.

Fashion subscription programs and curated fashion platforms proliferate.

In our 2021 survey, we put three very direct questions about support to 200 business leaders and