Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.
We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.
Our latest survey, 2020 CGS Emerging Workplace Learning Trends Survey, 1,000 employees reveal that in the midst of digital transformation
The future brings new and complex consumer demands. Fulfilling these demands requires a broader set of skills and abilities in the workforce.
As the year draws to a close, here are the top five most popular fashion and apparel blog posts from 2019.
As the year comes to a close, we’ve compiled a list of the top 5 most popular BPO blog posts from 2019.