COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that doesn’t mean its impact will lessen anytime soon.
One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D) professionals and line of business leaders, conducted in December 2020
The pandemic is accelerating technology investments across most business units and functions.
The past year was challenging on many levels. The global pandemic has changed how we work, how we socialize and how we function overall.
To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center...