Soutien à la Clientèle
CGS fournit des services de soutien à la clientèle, multilingues et primés. Cela comprend les demandes entrantes et sortantes des clients, le traitement des commandes, des réservations, des programmes de fidélité et les activations de service. Nos agents gèrent plus de 50 millions d'interactions par an à travers de multiples canaux : téléphone, courriel, clavardage, web et médias sociaux. Nos agents assurent une couverture linguistique pour plus de 2,25 milliards de personnes dans le monde. CGS peut gérer tous vos besoins en matière de service à la clientèle.
eLearning
CGS's Enterprise Learning solutions deliver award-winning, customized eLearning content through innovative formats such as gamification and simulations, just-in-time mobile learning and video vignettes. In the last 30+ years we have helped eLearning transform from completions and smile sheets to engaging experiences that deliver on business KPIs. The reason is simple: eLearning is cost-effective, speeds up learning, and also increases knowledge retention and productivity.
Learning Consulting Services
Embracing change in the digital age can seem daunting especialy when learning styles are also changing at an accelerated pace. Companies need agile, continuous learning to stay competitive. To help you scale, CGS draws on expertise driving breakthrough performance for global enterprises, regional companies and government agencies. CGS's Learning Consulting Services help you bridge the skills gap by designing proven and innovative learning solutions for your specific needs.
