Leadership
The CGS leadership team is comprised of industry experts and veterans who embody the entrepreneurial spirit that has been our trademark for over 30 years.
CGS's leaders have held instrumental roles in some of the most innovative start-up organizations to some of the most influential global corporations. As true entrepreneurs, our leaders have also pioneered some of the world's leading technologies and organizations including the first contact center in Romania.
Phil Friedman was born and raised in the former Soviet Union. After spending 12 years in numerous positions in the electronics industry, he immigrated to the U.S. and settled in New York ...
Jithendra “Jithu” Rao Battu is a business management professional with over two decades of experience in the global information technology industry. Promoted to Senior Vice President in...
Iulia Mihaela Coapsi joined CGS in August 2020 as Vice President Manufacturing Systems. With over 25 years’ experience in Apparel Fashion Industry and specialized in all areas of...
Pablo Rossel Estay leads CGS's Chile contact center team in developing and executing sales strategies and leading the expansion of CGS in the LATAM market, as well as maintaining...
Gregory joined CGS in November 2021 as Chief Financial Officer and Senior Vice President, with responsibilities for the company’s global finances and accounting, financial reporting,...
As Vice President of Strategic Initiatives, Jeffrey Friedman works closely with the CEO, President, CFO, SVP of Marketing and key leadership to identify, explore, evaluate and coordinate...
Cathrine (Cathy) Jooste joined CGS in May 2023 as President for the company’s Business Process and Customer Care Outsourcing Division. With over 25 years of experience in consulting,...
Paul Magel, who joined CGS in 1997, has more than three decades of experience in the information technology space. Leading the Application Solutions division at CGS, Mr. Magel oversees the...
Tony Mather joined CGS in October 2019 to lead the newly-formed CGS UK, Ltd. Business, as Managing Director. In this role, Mr. Mather is focused on scaling the company’s UK operations and...
Michael Mills leads the global contact center sales and solutions team in nurturing client relationships, developing and executing sales strategies, and successfully transitioning and...
Natalya Monosova has more than 25 years of IT experience, of which 19 years she worked at CGS. Natalya leads and oversees the daily operations of BlueCherry and VisualNext customer support...
Sam Netzer is Country Manager at CGS Israel, a subsidiary of global CGS, Inc. based in New York City. As country manager, he is responsible for leading the business process outsourcing (...
David Ottensoser joined CGS in November of 2021 as Senior Vice President and General Counsel. In this role, David has overall responsibility for the global legal matters for CGS and its...
Savio Rebelo, SVP, Human Resources, who joined CGS in 2019, has more than 15 years of human resources experience. At CGS, Savio is responsible for the worldwide Human Resources function...
Deborah works with companies and their teams to apply her industry knowledge and expertise to help them achieve strategic objectives by leveraging technology to drive the business. With...
John Samuel, who joined CGS as its Global Chief Information Officer in 2016, was promoted to Executive VP in 2018, leading the company’s digital transformation to support its...
Doug Stephen, who joined CGS in 1998 and leads the enterprise Learning, Channel and TeamworkAR™ divisions, has more than 20 years of industry experience. He was promoted to President of...
Vladimir Sterescu is responsible for leading CGS’s European business operations as well as maintaining and managing BPO vendors from Romania and Central and Eastern Europe.
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Mark Tullio joined CGS in 2021 as Vice President and Chief Marketing Officer. With more than 20 years of progressive marketing experience, he leads the global CGS Marketing team,...