Features & Benefits

PLM with PO integration for fashion, apparel, and lifestyle brands

Limitless Technology

We help clients select and optimize the best ticketing systems and knowledge management tools for technical support.

KPIs / Metrics

Customer satisfaction exceeds 85% | First call resolution 80%+ | Avg. speed to answer 80% in 60 secs | Call abandonment -5%

25+ Languages Spoken

Including: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian and Swedish

Channel-less Support

Contact centers in U.S., Romania, Chile, India, Israel and South Africa provide support across phone, text, chat, email, social and web

Certifications

Soc 2 Type 2, PCI compliant, ISO 9001:2015, ServiceNow® Certified System Administrator, COPC certified

Issue Resolution

Identify and diagnose hardware, software, mobile and web app, restaurant (QSR) and POS support issues with escalation, dispatch and resolution.

Predictive Analytics

Using data, we’ll help you predict and resolve issues before they come up

AR remote support

AR for Field Services Support

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)

AI and human blend

AI & Human Hybrid

Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy

Trusted by these amazing companies
United Rental uses CGS business process outsourcing tech support
Xylem uses CGS business process outsourcing tech support
1 World Sync uses CGS business process outsourcing tech support
Ratner uses CGS business process outsourcing tech support
Unicef uses CGS business process outsourcing tech support
Entel uses CGS business process outsourcing tech support
Movistar uses CGS business process outsourcing tech support
Transbank uses CGS business process outsourcing tech support