Features & Benefits
We help clients select and optimize the best ticketing systems and knowledge management tools for technical support.
KPIs / Metrics
Customer satisfaction exceeds 85% | First call resolution 80%+ | Avg. speed to answer 80% in 60 secs | Call abandonment -5%
25+ Languages Spoken
Including: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian and Swedish
Contact centers in U.S., Romania, Chile, India, Israel and South Africa provide support across phone, text, chat, email, social and web
Soc 2 Type 2, PCI compliant, ISO 9001:2015, ServiceNow® Certified System Administrator, COPC certified
Identify and diagnose hardware, software, mobile and web app, restaurant (QSR) and POS support issues with escalation, dispatch and resolution.
Using data, we’ll help you predict and resolve issues before they come up
AR for Field Services Support
Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)
AI & Human Hybrid
Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy