The CGS Origin Story with Phil Friedman

Phil Friedman, President and CEO of CGS talks about the history of CGS. Founded over 35 years ago, the origin story of CGS covers Phil tells the story of his beginning in the Soviet Union starting CGS in the 1980s. He talks about the current state of CGS and his vision for the future.

How CGS Began with Phil Friedman

Guest Expert Robert Spector on Customer Service

Robert Spector, one of America’s leading experts in the customer experience, discusses how to make the customer central to businesses. This includes getting non-customer facing teams to think about the customer, how products differ from services and how digital transformation has changed the customer experience.  

CGS Expert Video Series: Robert Spector on Customer Service