The CGS Origin Story with Phil Friedman
Phil Friedman, President and CEO of CGS talks about the history of CGS. Founded over 35 years ago, the origin story of CGS covers Phil tells the story of his beginning in the Soviet Union starting CGS in the 1980s. He talks about the current state of CGS and his vision for the future.
Meet the BPO Experts
The executive team of the CGS BPO division talk about what motivates them and what they think it takes to succeed in the business process outsourcing business. The team comes from around the world has some the best outsourcing management experience in the industry.
Guest Expert Robert Spector on Customer Service
Robert Spector, one of America’s leading experts in the customer experience, discusses how to make the customer central to businesses. This includes getting non-customer facing teams to think about the customer, how products differ from services and how digital transformation has changed the customer experience.