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  • Reports & ebooks

Even before the pandemic, outsourcing was gaining in popularity.
54% OF ALL COMPANIES USE THIRD PARTY SUPPORT TEAMS TO CONNECT WITH

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  • Reports & ebooks
Labor Shortages and Technology Limitations are Major Challenges for Companies and their BPO Partners in 2022

Survey reveals surging

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  • Reports & ebooks
Leveraging Augmented Reality for Digital Transformation in Business & Large Enterprises

Today's businesses – large and small

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  • Infographics

For the seventh year, CGS surveyed nearly 200 business leaders and decision makers representing IT, operations, finance and customer

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  • Infographics

We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.

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  • Infographics

Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how

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  • Webinars & Events

According to our poll of executives, knowledgeable support teams (65%), first-time problem solving (59%) and quick resolution (50%) are

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  • Corporate News

New York, NY – June 23, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced

In the News image
  • Corporate News

New York, NY – June 23, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced

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  • Infographics

Augmented Reality (AR) is changing the paradigm for how companies offer remote support to their customers. By leveraging cutting-edge AR

  • Infographics
Show, Don't Tell Consumers Are Increasingly Interested in AR Support

Spurred by the pandemic and activism around sustainability, U.S.

  • Reports & ebooks
SURVEY REVEALS CHALLENGES: MOVING CONTACT CENTERS TO WORK FROM HOMES AND CHANGING CONSUMER BEHAVIORS AMID STAY-AT-HOME ORDERS

For the

  • Webinars & Events
On-Demand Webinar: AR & Remote Assist AI

As operational leaders develop COVID-Exit strategies toward a new-normal economy,

Effects of 2020 Pandemic Shapes Outsourcing and Technology Investments for 2021
  • Infographics
Survey Reveals Challenges: Moving Contact Centers to Work From Homes and Changing Consumer Behaviors Amid Stay-At-Home Orders

For the

Learning Technology Consulting Solutions Case Study: McDonald’s Global Learning & Development
  • Case Studies
Digital Transformation at Scale 

When McDonald's global learning and development team ran into a technical issue that would have disabled

Innovating post pandemic with AR
  • Reports & ebooks

Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so