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Contact Us
Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Call Center / Outsourcing

It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.

November 24, 2020
AR and Mixed Reality in Business: How to Get Started

AR and Mixed Reality in Business: How to Get Started

Learning / Augmented Reality

Today’s businesses have no shortage of innovative tech to invest in.

By John Himes November 19, 2020

Forecasting 2021 Requires Digital Transformation and External Partnerships in L&D

Learning

Two Cases Studies on Lessons Learned from McDonalds and Toshiba Global Commerce Solutions

By Jessica Farquhar Campbell November 17, 2020
Using AR for remote work

Augmented Reality Can Improve Remote Support in the COVID-19 Era

Augmented Reality / Outsourcing

Businesses find themselves increasingly challenged to provide hands-on support in a hands-off world.

By James Kobielus November 12, 2020
woman with purple background

CGS BlueCherry Next™ PLM Launch: Our Key Takeaways

Applications / PLM

PLM Experts Say ‘Digitize or Disappear’

November 06, 2020

Contact Centers During and After COVID

Call Center

Due to COVID-19, chaos erupted in customer service as companies attempted to balance worker safety with business continuity. There are approximately 3 million customer service reps in the U.S...

November 04, 2020
Businesswoman looking at business analytics

REPORTING INNOVATION WITH ROBOTIC PROCESS AUTOMATION (RPA)

Outsourcing

In 2019, CSG held its first annual Co-creation Innovation Summit bringing together 40 IT and business executives from all sectors of the company to identify, define and solve busi

October 30, 2020

The 3 Healthcare Transformations Covid-19 is Accelerating

Call Center / Augmented Reality / Outsourcing

The pandemic has disrupted every industry, company, and person in countless ways. For some industries, like healthcare, the pandemic continues to transform and will for years to come.  

By Christine Crandell October 28, 2020

CGS Canada Gives Thanks by Donating Emergency Food Supplies

CGS Cares

According to Community Food Centers Canada (CFCC) one in seven Canadians struggled with food insecurity in 2020.

October 22, 2020
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