What exactly is shop floor control and why should you care about it?
In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can help businesses improve these KPIs.
We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.
Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer goods supply chain
Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Supply chain inefficiencies arise when communication breaks down. See how digital tools can solve these issues by smoothing connections, cutting costs and reducing waste.
See how the sweeping changes of the past few years are redefining the value proposition for bringing work to the Western Hemisphere.
A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
