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Contact Us
Close-up of sewing machine needle

What Is Shop Floor Control and How Does it Drive ROI?

Applications / Shop Floor Control

What exactly is shop floor control and why should you care about it?

By Seon Barbera June 30, 2022
L&D's Role in Customer Support Training & Customer Satisfaction

L&D's Role in Customer Support Training and Customer Satisfaction

Learning

In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can help businesses improve these KPIs.

June 30, 2022
Happy young woman works on tablet at home

22 Customer Experience Stats for 2022

Call Center / Outsourcing

We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.

June 28, 2022
Getting Back to Basics with Digitization

Getting Back to Basics with Digitization

Applications

Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer goods supply chain

By Daniella Ambrogi June 23, 2022
3 Learning Challenges, 3 Opportunities

3 Learning Challenges, 3 Opportunities

Learning

Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report

By Carmen Petro June 22, 2022
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Call Center / Outsourcing

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.

By Samir Alam June 20, 2022
The Back Office Is the New Black

The Back Office Is the New Black: Making the Case for Digitization

Applications

Supply chain inefficiencies arise when communication breaks down. See how digital tools can solve these issues by smoothing connections, cutting costs and reducing waste.

June 16, 2022
Is the Reshoring/Nearshoring Tide Turning?

Is the Reshoring/Nearshoring Tide Turning?

Applications / Sustainability in Fashion

See how the sweeping changes of the past few years are redefining the value proposition for bringing work to the Western Hemisphere.

By Daniella Ambrogi June 09, 2022
Los 5 principales desafíos del centro de llamadas para el 2022

Los 5 principales desafíos del centro de llamadas para el 2022

Call Center / Tech Outsourcing / Outsourcing

A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.

By Dean Lazzara June 08, 2022
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    • Business Intelligence
    • Managementul controlului calității
    • integrarea eCommerce
  • Microsoft Dynamics
    • AX pentru Retail
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    • Telesales & Telemarketing
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    • Channel Partner Enablement
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    • Outsourcing FAQ
  • Externalizarea Tehnologiei
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