Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that
¿Cómo mantener el enfoque en la calidad de servicio, alineando los objetivos del cliente de un contact center con los indicadores de
When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
Por qué CGS le da extrema importancia a su ecosistema de seguridad
La violación de información personal de Facebook por parte de
Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.